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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Sales Support and Order Management, with a strong focus on customer operations and process improvement. Proficient in managing the quote-to-order lifecycle while ensuring compliance with India-specific documentation and operational excellence.
Highest-signal resume keywords
Sales Support ExperienceOrder ManagementB2B Customer SupportERP and CRM ProficiencyKnowledge of India GST
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quotation PreparationPricing ValidationOrder ProcessingStock MonitoringIssue Resolution
Soft Skills
Strong Organisational SkillsAttention to DetailStrong Communication SkillsCustomer-Focused ApproachProblem-Solving Skills
Tools & Technologies
ERP SystemsCRM ToolsMicrosoft Office
Industry Keywords
B2B SalesDistributionLogisticsIT EnvironmentHardware Environment
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Support international and local sales teams with customer requirements across India
- Prepare quotations and obtain pricing, availability and lead times from distributors and vendors
- Validate products, pricing, margins and commercial terms before quotes are issued
- Manage quote validity and pricing refreshes
- Review customer purchase orders against approved quotations and commercial agreements
- Process customer orders and raise purchase orders with approved distributors
- Monitor stock availability, order status and expected delivery dates
- Maintain accurate customer, quotation and order information across CDW systems
- Act as a key point of contact for sales teams and customers throughout the order lifecycle
- Coordinate with internal teams, vendors, distributors and logistics partners to resolve issues and ensure smooth fulfilment
- Support onboarding of new customers and expansion of international customers into India
- Support returns, replacements, credit notes and invoicing discrepancy resolution
- Ensure compliance with company policies and India-specific documentation requirements
- Identify opportunities to improve processes and support operational excellence initiatives
Requirements
What you’ll need- Experience in Sales Support, Sales Operations, Order Management, Customer Operations or a similar role
- Experience supporting B2B customers through the quote-to-order and order-to-delivery lifecycle
- Strong organisational skills with excellent attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills and confidence working with a wide range of stakeholders
- Customer-focused approach with a strong sense of ownership and accountability
- Strong problem-solving skills and ability to resolve issues proactively
- Experience working with distributors, vendors and logistics providers
- Comfortable using ERP, CRM and Microsoft Office tools
- Experience within IT, technology, distribution or hardware environments would be advantageous
- Knowledge of India GST and e-way bill processes would be beneficial
- Readiness to explore, adapt and grow with evolving AI technology and tools
Benefits
Comp & perks- Collaborative environment where work matters and contributions are valued
- Supported professional growth
- AI learning and experimentation opportunities
- Equal opportunity employment