Senior Training Program Manager – 1099 Contract

CDW

. Serve as primary customer contact for enterprise and/or complex customer training programs .

Posted 10/27/2026contractRemote • United StatesSenior💰 $120 - $144 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex customer training programs, ensuring program success through effective communication, risk management, and performance monitoring. Proficient in analyzing feedback and implementing process improvements to enhance customer satisfaction and engagement.

Highest-signal resume keywords

Program ManagementCustomer SuccessRisk AssessmentCommunication SkillsTraining Program Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program Performance StandardsCurriculum DevelopmentData AnalysisProcess ImprovementOperational Efficiency

Soft Skills

CuriosityLearner's MindsetAdaptabilityCollaborationInfluencing Skills

Tools & Technologies

Emerging TechnologiesAI Tools

Industry Keywords

Customer EngagementWorkforce DevelopmentTraining IndustryStakeholder ManagementContract Fulfillment

About the role

Key responsibilities & impact

Serve as primary customer contact for enterprise and/or complex customer training programs
Develop and implement plans for global teams and schedules to fulfill contracts and subcontracts
Monitor technical, cost, and schedule performance and program utilization
Develop and maintain program performance standards
Own program success and identify, assess, monitor, and mitigate risks throughout the program life cycle
Make curriculum recommendations based on customer interest, engagement, and purchasing patterns
Monitor training-industry market conditions and support sales, marketing, and product standards
Analyze course feedback metrics and manage corrective actions
Lead Workforce Development initiatives affecting program customers
Manage multiple large training programs
Recommend process improvements and automations
Track and report program progress to internal and external stakeholders
Monitor operational efficiency, program improvement, issue resolution, and escalations
Manage customer expectations and training outcomes to improve satisfaction and engagement
Work with internal and external clients at all levels
Collaborate with the Business Development Team on program success and customer communications
Report program status and risk to senior management and key stakeholders
Use written and verbal communication skills to influence training decisions and maximize training consumption

Requirements

What you’ll need

Bachelor's degree in a related field or equivalent experience
7+ years of experience in a customer success, engagement manager, or program management role, or 5+ years of experience with a Master's degree
Excellent use of visual, oral, and written communication skills
Curiosity, a learner’s mindset, and willingness to engage with evolving technology and tools
Readiness to explore, adapt, and grow with AI and emerging technologies