Senior Virtualization Engineer – Managed Services

CDW

. Provide innovative technical solutions to complex hardware/software problems .

Posted 10/16/2026full-timeRemote • United StatesSenior💰 $106,000 - $150,180 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing innovative technical solutions and support in large-scale, multi-tenant Data Center environments, with a strong focus on VMware, Nutanix, and Cisco UCS technologies. Capable of effective communication and documentation while managing multiple priorities and ensuring customer satisfaction.

Highest-signal resume keywords

VMware Virtualization TechnologiesHyper-Converged InfrastructureScripting Tools (PowerShell, PowerCLI)Data Center Planning and ImplementationITIL Foundations Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Center Environment ExperienceVMware InfrastructureCisco UCS InfrastructureNutanix InfrastructureHyper-Converged InfrastructureScripting (PowerShell, PowerCLI)Root Cause AnalysisTest Plan ExecutionInfrastructure PlanningTechnical Documentation

Soft Skills

Customer Service FocusStrong Communication SkillsCreative Problem-SolvingTime ManagementAttention to Detail

Tools & Technologies

VMwareCisco HyperflexNutanixCisco UCSDellHPEITILBackup TechnologiesRouting and SwitchingFirewall Infrastructure

Certifications & Qualifications

VMware Certified Professional (VCP)Nutanix Certified Professional (NCP)ITIL Foundations Certification

Industry Keywords

Managed ServicesService Level Agreements (SLAs)Technical Support ServicesConsultingCross-Selling Opportunities

Tech Stack

Tools & technologies

SwitchingVMware

About the role

Key responsibilities & impact

Provide innovative technical solutions to complex hardware/software problems
Provide design, implementation, technical support services and consulting to Managed Services clients
Deliver Managed Services offerings according to CDW service descriptions and catalog
Follow CDW Managed Services Standard Operating Procedures
Communicate problems and solutions to internal and external customers by phone, email and in person
Participate in an on-call rotation providing 24x7 support to critical systems
Conduct throughput analysis, problem solving and infrastructure planning
Participate in projects to improve and upgrade technology infrastructures
Create and execute test plans
Identify and communicate cross-selling opportunities to sales
Serve as technical point of contact on customer engagements and internal projects
Lead design workshops for complex customer designs
Develop proactive plans to avoid problems
Educate customers on solutions throughout the service lifecycle
Complete projects and tasks according to stakeholder commitments
Perform implementation scopes of work including system builds, testing, documentation and training
Handle multiple tasks including pre-sales, troubleshooting, maintenance and emergencies
Communicate unanticipated events to the Engineering Manager
Assist in creating and documenting policies and procedures
Understand and meet production-environment SLAs
Support Service Account Managers, Project Managers and product developers
Contribute to proposals and technical documentation
Assist Professional Services with client consultation and architectural recommendations
Review service requests daily and maintain accurate status information in tracking systems
Test, evaluate and develop new products, offerings and solutions
Train customers and coworkers
Work with Project Managers to update project plans and communicate project status

Requirements

What you’ll need

Bachelor’s degree in business, computer science, a related technical degree or equivalent experience
At least five (5) years large-scale, multi-tenant Data Center environment experience including enterprise-class planning, design, implementation and support
Experience with VMware virtualization technologies and infrastructure
Experience with hyper-converged infrastructure, including Cisco Hyperflex, Nutanix and/or VMware vSAN
Experience with Cisco UCS infrastructure
At least three (3) years’ experience using scripting tools such as Microsoft PowerShell, VMware PowerCLI, and/or Cisco UCS PowerTool
Ability to resolve critical issues in a time-sensitive manner while meeting service levels
Ability to establish customer trust and confidence
Ability to balance multiple priorities and adapt to changing customer needs while meeting deadlines
Critical attention to detail and creative problem-solving skills
Ability to perform intermediate root cause analysis
Customer service focus and professionalism
Ability to follow policies and procedures
Strong communication and documentation skills
Excellent verbal and written communication skills
Good time management and ability to meet urgent assignment schedules
Professional-level experience in technologies including VMware, Nutanix, Cisco UCS, Dell, HPE, and ITIL is a plus
Knowledge/experience with replication and backup technologies is a plus
ITIL Foundations Certification is a plus
VMware Certified Professional (VCP) or Nutanix Certified Professional (NCP) certification is a plus
Basic understanding of routing, switching and firewall infrastructure is a plus

Benefits

Comp & perks

Annual bonus target of 10% subject to terms and conditions of plan
Benefits package (see CDW benefits overview)
Remote work arrangement
Equal opportunity employment