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CDW

Services Development Manager – CX/EX

CDW

. Translate partner roadmaps, programs, incentives, and funding into CDW-delivered services attached to partner solutions .

Posted 10/14/2026full-timeChicago • Illinois • United StatesSeniorLead💰 $125,000 - $172,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in professional services strategy, partner program management, and the development of go-to-market services. Proven ability to influence executive leadership and lead cross-functional teams while maintaining strategic partner relationships.

Highest-signal resume keywords
Professional Services StrategyPartner Program ManagementSalesforce ProficiencyStrategic Partner RelationshipsCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SalesMarketingProject ManagementServices Offering DevelopmentAnalytical SkillsPresentation SkillsFinancial AcumenService Tier DefinitionContractual ReadinessPipeline Management
Soft Skills
Excellent Communication SkillsMultitaskingInfluencing SkillsMentoringStrategic Agility
Tools & Technologies
Microsoft OfficeSalesforceBusiness Applications
Industry Keywords
Partner EcosystemCo-Sell MotionsManaged ServicesService AttachSOW TemplatesSubcontracting AgreementsMarket Demand EvidencePractice Services StrategyExecutive EngagementBusiness Cases

About the role

Key responsibilities & impact
  • Translate partner roadmaps, programs, incentives, and funding into CDW-delivered services attached to partner solutions
  • Align partners to a CDW-led services model and lead partner-facing enablement
  • Secure partner co-investment for enablement, certification, capability building, and joint services plays
  • Drive practice participation in partner-funded services programs
  • Build services attach into category and partner plans, bids, and distribution motions
  • Inform the Practice services roadmap using partner, market, and field demand evidence
  • Partner with the S&S Practice on services portfolio strategy, packaging, tiering, positioning, and differentiation
  • Define service tiers and packaging from assessment through managed services, including attach and pricing guidance
  • Identify skills, tooling, and process constraints and prioritize capability investments
  • Create seller-ready playbooks, positioning, discovery questions, scoping guides, and competitive differentiation
  • Establish what-to-sell-when guidance tied to partner and practice triggers
  • Set early-stage Presales engagement standards and drive repeatable attach mechanics
  • Lead pipeline inspection and opportunity-shaping routines with Sales and Presales
  • Develop joint campaigns with Marketing, the Practice, and partners
  • Influence executive decisions on services investment, capability priorities, and go-to-market direction
  • Shape services investment priorities and build supporting business cases
  • Report services attach, pipeline, bookings, and partner services commitments
  • Drive contractual and operational readiness for scalable delivery, including SOW templates and subcontracting agreements
  • Maintain a single source of truth for services offer definitions and field guidance
  • Serve as PPM's subject matter expert for practice services strategy and mentor stakeholders without direct authority

Requirements

What you’ll need
  • Bachelor's degree and 10 years of sales, marketing, or project management experience, OR 14 years' experience in sales, marketing, or project management, OR 4 years of CDW PPM experience and 10 years' experience in sales, marketing, or project management
  • Demonstrated experience with professional or managed services strategy, offering development, or services go-to-market
  • Working knowledge of partner programs, funding constructs, and co-sell motions across a technology partner ecosystem
  • Working knowledge of the technologies within the assigned practice and the services motions that surround them
  • History of building and maintaining strategic partner relationships, especially with major technology brands and alliance partners
  • Proven ability to influence and engage executive leadership, including director- and VP-level stakeholders
  • Demonstrated ability to lead cross-functional virtual teams and mentor peers and field stakeholders without direct authority
  • Excellent verbal and written communication skills
  • Ability to multitask and drive projects from inception to completion
  • Proficiency in Microsoft Office, Salesforce, and relevant business applications
  • Expert financial and business acumen, exceptional strategic agility, and strong analytical and presentation skills
  • Up to 20% travel may be required based on assigned scope

Benefits

Comp & perks
  • Annual bonus target of 10% subject to terms and conditions of plan
  • Benefits information provided at https://cdw.benefit-info.com/
  • Hybrid work arrangement
  • Up to 20% travel may be required based on assigned scope