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Admissions Team Lead – Patient Access Contact Center, Gastroenterology
Cedars-Sinai. Monitor and coordinate daily operations of the assigned unit .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating patient flow, optimizing registration processes, and managing team performance in a healthcare setting. Proficient in data collection for quality assurance and ensuring compliance with established policies and procedures.
Highest-signal resume keywords
Patient Access ManagementTeam LeadershipQuality Assurance ReportingHealthcare ExperienceCertified Healthcare Access Associate (CHAA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationFinancial ClearanceSchedulingRevenue Cycle ManagementData Quality GoalsPerformance EvaluationQuality ControlBilling and CollectionsStaffing CoordinationOvertime Management
Soft Skills
CoachingTrainingCommunicationProblem-SolvingCustomer Service
Tools & Technologies
Registration System
Certifications & Qualifications
Certified Healthcare Access Associate (CHAA)
Industry Keywords
HealthcarePatient FlowCall Center ExperienceCedars-Sinai Health System
About the role
Key responsibilities & impact- Monitor and coordinate daily operations of the assigned unit
- Coordinate patient flow and adjust work assignments to minimize patient wait times
- Ensure registrations follow established policies and procedures, meet data quality goals, optimize point-of-service cash collections and cash flow, and use resources efficiently
- Coach, train, orient, and provide professional development and performance feedback to team members
- Facilitate team workflow by answering questions, providing guidance, troubleshooting, and leading by example
- Assist with preparing and posting team work schedules and covering staffing needs, including sick calls and weekends
- Evaluate individual and team performance and provide feedback regarding counseling and disciplinary action
- Assist with hiring, transfers, promotions, overtime, and other staff-related administrative actions
- Monitor staffing levels, overtime, time and attendance, quality control, registration accuracy, benefits verification, and insurance documentation
- Collect data for performance indicators and quality assurance reporting
- Update the registration system to support billing and collections
- Monitor patient wait and registration times
- Assist with customer needs, complaints, and follow-up
- Serve as liaison with other department units
- Oversee and assign work to team members and ensure deadlines and quality standards are met
Requirements
What you’ll need- High School Diploma/GED required
- Four (4) years of Healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably with the department of Cedars-Sinai health system required
- Certified Healthcare Access Associate (CHAA) certification preferred upon hire
- Previous call center experience is highly desired