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Cedars-Sinai

Financial Care Specialist I – Customer Service

Cedars-Sinai

. Provide patient relations support to Patient Financial Services .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $26 - $40 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient relations support and revenue cycle management, with strong skills in customer service, account resolution, and billing practices. Proficient in analyzing and resolving inquiries while adhering to documentation and data-entry standards.

Highest-signal resume keywords
Hospital Billing ExperienceCustomer Service SkillsRevenue Cycle KnowledgeAnalytic SkillsDe-Escalation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Billing ExperienceAccount ResolutionPayment Plan NegotiationData Entry StandardsPatient Financial Services Knowledge
Soft Skills
Customer ServiceAnalytic AbilityPrioritizationIndependenceTeam Collaboration
Tools & Technologies
Cedars-Sinai Patient Accounting Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Revenue CyclePatient RelationsAccounts ReceivableCollection CallsPayor Contracts

About the role

Key responsibilities & impact
  • Provide patient relations support to Patient Financial Services
  • Identify, analyze, resolve, and respond to customer inquiries, concerns, and issues
  • Follow up on accounts to ensure payment and resolution
  • Monitor assigned work queues and workload and resolve accounts accurately and timely
  • Escalate issues and problems to the supervisor
  • Research accounts and resolve customer complaints
  • Respond to patient, insurance company, and authorized third-party inquiries
  • Negotiate and document payment plans within established policies
  • Initiate collection calls and maintain accounts receivable per department protocol
  • Review accounts and refer uncollectible accounts to collection agencies or attorneys
  • Route accounts to appropriate work queues for approval
  • Share knowledge and assist team members
  • Provide backup coverage and potentially cross-train in other revenue cycle functions

Requirements

What you’ll need
  • High School Diploma/GED required
  • Minimum of 1 year of hospital billing or professional billing and/or collection experience
  • Customer service and call center experience required
  • Advanced knowledge of specialized functions and full understanding of the revenue cycle
  • Strong customer service, analytic, prioritization, de-escalation, and account-resolution skills
  • Ability to understand, interpret, and explain payor contracts and billing and collections policies and practices
  • Knowledge of Cedars-Sinai patient accounting and department-specific systems
  • Ability to follow PHI, Patient Financial Services, documentation, and data-entry standards
  • Ability to work independently and cross-train in other revenue cycle functions
  • Ability to work effectively with patients, insurance companies, and authorized third parties

Benefits

Comp & perks
  • Healthcare and dental insurance
  • Paid vacation
  • 403(b) retirement plan
  • Generous time-off policy
  • Competitive compensation
  • Inclusive work environment