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Patient Liaison, Patient Relations
Cedars-Sinai. Serve as liaison between Cedars-Sinai specialty programs and patients .
Posted 9/29/2026full-timeLos Angeles • California • United StatesJuniorMid-Level💰 $67,891 - $105,227 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient liaison services, ensuring effective communication and coordination between patients and Cedars-Sinai specialty programs. Proficient in managing patient care plans, scheduling, and providing personalized concierge services to enhance patient satisfaction.
Highest-signal resume keywords
Patient Liaison ExperienceConcierge ServicesAppointment SchedulingCultural SensitivityMedical Record Management
ATS Keywords
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Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient CareCedars-Sinai Specialty ProgramsPost-Discharge ProcessesNon-Clinical NeedsHospital Navigation
About the role
Key responsibilities & impact- Serve as liaison between Cedars-Sinai specialty programs and patients
- Provide patients with care-plan details and ensure timely scheduling of clinical appointments
- Arrange non-patient care services
- Accompany patients to appointments and visit patients in the hospital
- Assist patients in navigating CSMC systems and processes
- Ensure all non-clinical needs are arranged and met
- Manage post-discharge processes, including providing medical reports, physician instructions, and discharge prescriptions
- Research and maintain current knowledge of Cedars-Sinai specialty services
- Assist with medical record requests, pre-admission paperwork, appointment/test/procedure scheduling and follow-up
- Provide personalized concierge services to ensure patient satisfaction
Requirements
What you’ll need- High school diploma/GED required
- Bachelor's degree in hospitality or a related major preferred
- Minimum of 2 years' experience functioning in a concierge/liaison role or equivalent required
- Understanding and demonstration of cultural sensitivity
Benefits
Comp & perks- Healthcare
- Paid time off
- 403(b)
- Culturally and ethnically diverse, inclusive environment