Service Delivery Manager

Celebrus

. Own the day-to-day delivery of Celebrus Cloud services in a 24/7 infrastructure environment .

Posted 9/15/2026full-timeCary • North Carolina • United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service delivery management within a 24/7 infrastructure environment, focusing on client communication, incident response, and continuous service improvement. Proficient in Scrum methodologies and possesses a solid understanding of IT infrastructure and web technologies.

Highest-signal resume keywords

Service Delivery ManagementClient CommunicationIncident Response CoordinationScrum Master RoleISO27001 Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT InfrastructureWeb TechnologiesService Level Agreements (SLAs)Key Performance Indicators (KPIs)Root Cause AnalysisService Improvement PlansMartechWeb Analytics

Soft Skills

Excellent CommunicationCollaborationRelationship Building

Tools & Technologies

Celebrus CloudCloud Engineering

Certifications & Qualifications

ITIL CertificationAgile Certification

Industry Keywords

24/7 Infrastructure EnvironmentManaged ServicesScrumAgile PracticesSecure Environments

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the day-to-day delivery of Celebrus Cloud services in a 24/7 infrastructure environment
Act as the primary customer-facing contact for service performance, scheduled changes, service interruptions, escalations, and client communications
Plan and coordinate scheduled maintenance, upgrades, and onboarding of new clients, partners, and Celebrus environments
Manage and monitor service delivery against SLAs, KPIs, capacity, risks, issues, and service improvement plans
Provide regular reporting to clients and management
Coordinate incident response, triage technical resources during major production incidents, provide client updates, and lead post-incident reviews and root cause analysis
Collaborate with Customer Success, Professional Services, Development, Cloud Engineering, and other cross-functional teams
Build customer and stakeholder relationships, gather feedback, and drive continuous service improvement
Maintain accurate records of service performance, incidents, resolutions, and improvement actions
Support Scrum adoption, including taking on the Scrum Master role and contributing to retrospectives
Develop Celebrus product knowledge to converse with clients about Celebrus product tools

Requirements

What you’ll need

Proven experience in service delivery management in a 24/7 infrastructure environment
Experience delivering managed services to external business customers
Technical background and understanding of IT infrastructure and web technologies
Excellent communication skills and experience working collaboratively with cloud engineers and other teams
Knowledge of Scrum and other agile practices is desirable
Understanding and experience working in secure environments under ISO27001 or equivalent
Bachelor's degree in information technology, Computer Science, or ability to prove an aptitude for structured academic learning or relevant experience in technology service delivery
ITIL and Agile certifications or equivalent process management certifications are a plus
Experience in martech and web analytics is desirable

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Celebrus Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 📣 Marketing 📦 Logistics 💰 Private Equity Round on 2010-01 Consulting
Marketing
Logistics Celebrus is a technology company that specializes in data capture and management, fraud prevention, and digital analytics solutions. The company provides advanced first-party data capture and live-time activation solutions, enhancing customer interaction through comprehensive data aggregation across device, domain, platform, and business technologies. Celebrus also excels in fraud prevention by using advanced data modeling, signals, and behavioral biometrics to enhance security functions across the customer journey. Their solutions enable companies to deliver personalized and meaningful experiences without relying on third-party cookies. Celebrus targets various industries including Banking & Finance, Healthcare Insurance, and Retail, providing integrations with leading platforms like Salesforce, Adobe, and SAS. Service Delivery Manager 🔥 1 hour ago 🏢🏡 Cary – Hybrid 💵 $90k - $115k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the day-to-day delivery of Celebrus Cloud services in a 24/7 infrastructure environment
Act as the primary customer-facing contact for service performance, scheduled changes, service interruptions, escalations, and client communications
Plan and coordinate scheduled maintenance, upgrades, and onboarding of new clients, partners, and Celebrus environments
Manage and monitor service delivery against SLAs, KPIs, capacity, risks, issues, and service improvement plans
Provide regular reporting to clients and management
Coordinate incident response, triage technical resources during major production incidents, provide client updates, and lead post-incident reviews and root cause analysis
Collaborate with Customer Success, Professional Services, Development, Cloud Engineering, and other cross-functional teams
Build customer and stakeholder relationships, gather feedback, and drive continuous service improvement
Maintain accurate records of service performance, incidents, resolutions, and improvement actions
Support Scrum adoption, including taking on the Scrum Master role and contributing to retrospectives
Develop Celebrus product knowledge to converse with clients about Celebrus product tools 🎯 Requirements
Proven experience in service delivery management in a 24/7 infrastructure environment
Experience delivering managed services to external business customers
Technical background and understanding of IT infrastructure and web technologies
Excellent communication skills and experience working collaboratively with cloud engineers and other teams
Knowledge of Scrum and other agile practices is desirable
Understanding and experience working in secure environments under ISO27001 or equivalent
Bachelor's degree in information technology, Computer Science, or ability to prove an aptitude for structured academic learning or relevant experience in technology service delivery
ITIL and Agile certifications or equivalent process management certifications are a plus
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