Celebrus

Manager

• Own the day-to-day delivery of Celebrus Cloud services in a 24/7 infrastructure environment
• Act as the primary customer-facing contact for service performance, scheduled changes, service interruptions, escalations, and client communications
• Plan and coordinate scheduled maintenance, upgrades, and onboarding of new clients, partners, and Celebrus environments
• Manage and monitor service delivery against SLAs, KPIs, capacity, risks, issues, and service improvement plans
• Provide regular reporting to clients and management
• Coordinate incident response, triage technical resources during major production incidents, provide client updates, and lead post-incident reviews and root cause analysis
• Collaborate with Customer Success, Professional Services, Development, Cloud Engineering, and other cross-functional teams
• Build customer and stakeholder relationships, gather feedback, and drive continuous service improvement
• Maintain accurate records of service performance, incidents, resolutions, and improvement actions
• Support Scrum adoption, including taking on the Scrum Master role and contributing to retrospectives
• Develop Celebrus product knowledge to converse with clients about Celebrus product tools

Service Delivery Manager