Senior Business Analyst

Celerity Consulting Group

. Engage with clients to understand and document business processes, needs, and objectives related to field service operations .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Analysis with a focus on Enterprise Field Service Management, including requirements gathering, process analysis, and solution implementation. Proficient in SQL, project management tools, and client engagement to optimize field service operations.

Highest-signal resume keywords

Business AnalysisEnterprise Field Service ManagementSQL Data AnalysisProject ManagementClient Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringProcess AnalysisSolution ImplementationUser Story WritingTest Case ExecutionDefect TrackingData AnalysisGap AnalysisFSM Software ProficiencyGIS Integration

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsInterpersonal SkillsFacilitation Skills

Tools & Technologies

JiraConfluenceMS SharePointVizioSignavioPMO ToolsField Service Management PlatformsData Warehouse Technology Stacks

Certifications & Qualifications

CBAPPMP

Industry Keywords

UtilitiesEnergyTelecommunicationsAsset ManagementMobile Workforce SolutionsIoTAIMachine Learning

Tech Stack

Tools & technologies

ERPIoTPMPSQL

About the role

Key responsibilities & impact

Engage with clients to understand and document business processes, needs, and objectives related to field service operations
Analyze and translate business requirements into functional specifications for enterprise solutions
Conduct gap analyses to identify areas where current systems fall short of client needs
Collaborate with technical teams to design solutions aligned with client requirements and industry best practices
Assist in configuring and customizing tools to meet specific client needs
Develop and execute test plans to ensure solutions meet requirements and quality standards
Serve as liaison between clients, project managers, and technical teams throughout the project lifecycle
Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in
Prepare and deliver presentations and reports to clients and internal stakeholders
Identify opportunities to improve client business processes through FSM solutions
Recommend best practices and innovative solutions to improve field service operations and efficiency
Monitor solution performance and suggest enhancements based on data analysis and client feedback
Write user stories and test cases; execute tests and manage defects
Guide users through individual and collaborative UAT sessions
Navigate discussions when bugs are uncovered or business needs are deprioritized
Develop training materials and conduct client training sessions
Provide post-implementation client support to address issues and optimize solution usage
Travel for client meetings, workshops, and client-site work as required

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field required
Minimum of 7 years of experience as a Business Analyst, with a focus on Enterprise Field Service Management and mobile workforce solutions
Over 8 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.)
Experience in requirements gathering, process analysis, and solution implementation
Hands-on experience with SQL to access, retrieve, manipulate, and analyze data
Hands-on experience with Jira, Confluence, MS SharePoint, process design tools (Vizio, Signavio, etc.), and similar PMO tools
Strong understanding of utility operations, asset management, and field service management
Excellent analytical and problem-solving skills
Exceptional communication and interpersonal skills
Strong project management skills
Familiarity with business integration requirements across ERP, CRM, CIS, BI, and data warehouse technology stacks
Ability to travel to client sites domestically and/or internationally as required by project requirements
Experience in utilities, energy, or telecommunications
Hands-on experience writing detailed user stories, test cases, and executing tests
Experience logging, tracking, prioritizing, and validating defects
Experience guiding users through UAT sessions
Client-facing consulting experience preferred
Proficiency with FSM software platforms is a plus
Familiarity with GIS integration and mobile workforce management solutions
Knowledge of IoT, AI, and Machine Learning as applied to Field Service Management
Professional certifications such as CBAP or PMP are preferred
Current authorization to work full-time in the United States
Employer cannot sponsor or assume sponsorship of employment visas

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Disability Insurance (STD/LTD)
Flexible Spending Account
Health Savings Account
Basic Life/AD&D
401(k) plan
Paid Time Off
Company Holidays
Leave of Absence
Remote work and Flexible Work Schedules (for qualified positions)
Employee Referral Program
Professional Development
Charitable Contribution Match
Formal training and certification
Team-building activities outside of work