Celerity Consulting Group

Business Analyst

• Engage with clients to understand and document business processes, needs, and objectives related to field service operations
• Analyze and translate business requirements into functional specifications for enterprise solutions
• Conduct gap analyses to identify areas where current systems fall short of client needs
• Collaborate with technical teams to design solutions aligned with client requirements and industry best practices
• Assist in configuring and customizing tools to meet specific client needs
• Develop and execute test plans to ensure solutions meet requirements and quality standards
• Serve as liaison between clients, project managers, and technical teams throughout the project lifecycle
• Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in
• Prepare and deliver presentations and reports to clients and internal stakeholders
• Identify opportunities to improve client business processes through FSM solutions
• Recommend best practices and innovative solutions to improve field service operations and efficiency
• Monitor solution performance and suggest enhancements based on data analysis and client feedback
• Write user stories and test cases; execute tests and manage defects
• Guide users through individual and collaborative UAT sessions
• Navigate discussions when bugs are uncovered or business needs are deprioritized
• Develop training materials and conduct client training sessions
• Provide post-implementation client support to address issues and optimize solution usage
• Travel for client meetings, workshops, and client-site work as required

Explore Senior Business Analyst at Celerity Consulting Group. Review requirements and application details.

Senior Business Analyst

Operations

• Own the weekly resource coordination sync across multiple projects
• Align deployment to project demand, manage capacity constraints, and ensure engagements are adequately resourced
• Maintain a real-time view of utilization across active engagements
• Identify and resolve over-allocation, burnout risks, and skill mismatches
• Build and maintain operational cadences, including team meetings, delivery check-ins, onboarding sequences, and inter-pillar coordination
• Escalate delivery risks and translate team intelligence into executive signals
• Ensure project teams have appropriate tools, templates, methodologies, and standards
• Define and maintain practice methodology, discovery frameworks, requirements standards, stakeholder engagement approaches, and deliverable quality benchmarks
• Build a learning and development calendar with cross-pillar exposure
• Create and maintain a competency framework for performance evaluation and career progression
• Support development of delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support
• Identify capability gaps and address them through targeted development
• Use quarterly coach roundtable insights to shape new-hire onboarding
• Lead structured onboarding and help new hires reach delivery readiness within 60–90 days
• Manage senior business analysis professionals as direct reports
• Hold quarterly coaching roundtables with cross-pillar coaches
• Retain and support experienced senior practitioners
• Contribute to capacity planning against pipeline and growth targets
• Partner with leadership on coaching models, cross-pillar development programs, and structural adjustments
• Maintain operating model documentation, role definitions, operating norms, and governance processes
• Promote continuous improvement through lessons learned, feedback loops, and project retrospectives
• Conduct quality audits and reviews and implement quality improvement processes

Explore Senior Manager, Practice Operations at Celerity Consulting Group. Review requirements and application details.

Open roles

Senior Business Analyst

Senior Manager, Practice Operations