Account Experience Liaison

Cencora

. Execute onboarding tasks and checklists within documented procedures and service levels .

Posted 9/15/2026full-timeRemote • Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and implementation, with a strong focus on data analysis, documentation accuracy, and process refinement. Possesses excellent communication and organizational skills to effectively manage workloads and stakeholder relationships.

Highest-signal resume keywords

Customer Onboarding ExperienceData Analysis and ValidationAudit-Ready DocumentationWorkload Management SkillsStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisDocumentation ManagementProcess RefinementCustomer ImplementationAudit Compliance

Soft Skills

Organizational SkillsAttention to DetailProblem-SolvingCollaborationCommunication Skills

Tools & Technologies

Knowledge ArticlesTemplatesChecklists

Certifications & Qualifications

Bachelor's DegreeCAPMScrum Fundamentals Certified

Industry Keywords

Customer OperationsServices EnvironmentContinuous ImprovementRisk Management

About the role

Key responsibilities & impact

Execute onboarding tasks and checklists within documented procedures and service levels
Clarify complex but familiar customer requirements and align dependencies with internal partner teams to enable smooth handoffs
Analyze and validate data across multiple systems and reports, resolve discrepancies, and document decisions to support audit-ready outputs
Ensure documentation and handoff deliverables are complete, accurate, and decision-useful
Provide timely status updates, surface risks early with proposed options, and escalate atypical issues according to established thresholds
Coordinate personal workload against a defined plan, manage capacity constraints, and meet assigned milestones
Refine templates, checklists, and knowledge articles as part of continuous improvement
Share knowledge with peers and new hires where appropriate

Requirements

What you’ll need

Bachelor's degree in Business Administration, Commerce, Management, or a related field required
Equivalent experience may be considered in lieu of a degree
4+ years of experience in customer onboarding, customer implementation, customer operations within a services environment, or a related field required
Customer onboarding and implementation experience
Data analysis and validation across multiple systems and reports
Ability to resolve discrepancies and maintain audit-ready documentation
Strong organizational and workload management skills
Excellent stakeholder communication and collaboration skills
Ability to identify risks, propose solutions, and escalate issues appropriately
Attention to detail and commitment to accuracy
Continuous improvement mindset with experience refining processes, templates, and documentation
Strong written and verbal communication skills
CAPM preferred
Scrum Fundamentals Certified preferred
Equivalent certification preferred

Benefits

Comp & perks

Benefit offerings outside the US may vary by country and will be aligned to local market practice
Equal employment opportunity and reasonable accommodation support