Cencora

Bilingual

• Provide support to patients and healthcare providers regarding patient support services, diseases, and therapies
• Assist patients and caregivers with assessments related to patient support services
• Liaise between patients, families, and healthcare providers regarding medication access
• Address program, disease-state, and product-related inquiries using provided materials
• Support patient adherence and refer clinical questions beyond program materials to healthcare providers
• Document patient information and interactions in electronic patient records
• Conduct ongoing file reviews and updates
• Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
• Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
• Coordinate and track patient services according to KPIs to expedite therapy access
• Participate in specialized therapy training sessions
• Attend pharmaceutical meetings, patient meetings, and conferences; work with patient associations and advocacy groups
• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and issue resolution
• Maintain communication with the manager, team, and client regarding patient cases
• Assist with training new Nurse Case Managers
• Provide feedback on protocols, databases, processes, and interdepartmental processes
• Report adverse events and serious adverse events according to program procedures
• Perform other assigned duties and participate in standby/on-call coverage as required

Bilingual Nurse Case Manager

Security Engineer

• Analyze trends, news, and changes in the threat and compliance environment with respect to organizational risk
• Advise management and develop and execute compliance and risk-mitigation plans
• Oversee risk and compliance self-assessments and coordinate third-party assessments
• Oversee responses to information system security incidents, including investigation, countermeasures, recovery, and third-party incident responders
• Analyze and recommend security controls and procedures across information-system acquisition, development, and change-management lifecycles
• Develop methodologies to monitor and respond to security events and assist with cyber incident remediation
• Provide technical guidance to network and system administrators
• Monitor and maintain infrastructure, improve system performance, and automate security-focused system administration
• Provide technical guidance, coaching, and mentorship to ISO Engineers
• Oversee service-level agreements to ensure security controls are upheld
• Lead implementation of enterprise-wide security policies, procedures, and standards across platforms and applications
• Communicate security issues and respond to requests from business and IT leaders
• Coordinate with technical executives and IT teams to design, develop, and implement security systems
• Review, build, maintain, and implement cybersecurity, data-security, and cloud-security solutions
• Consult on business impacts of proposed security-environment changes
• Provide security briefings on critical enterprise issues
• Analyze metrics and KPIs for executive review
• Monitor emerging cyber threats, vulnerabilities, and exploits
• Identify, formulate, and implement information security solutions and controls and maintain security tooling
• Coordinate with systems and network engineers to ensure infrastructure conforms to security standards
• Research and deploy tools for Cyber Operations, Threat Hunting, Vulnerability Management, Offensive Security, Email Security, Mobile, IoT, distribution centers, and cloud environments
• Respond to security alerts, escalate critical incidents, and participate in incident-response exercises
• Serve as a subject matter expert for product research and development teams, collaborating with software engineers, product management, development, and information-systems teams

Principal Engineer, Security Engineering

Director

• Advance CRLTC’s commercial strategy and governance of GPO and Buying Group relationships
• Establish and maintain governance routines that improve visibility, prioritization, and alignment across the commercial portfolio
• Maintain a structured view of key renewals, strategic prospects, Buying Group and GPO-related priorities, and other high-impact opportunities
• Lead commercial strategy and deal committee forums
• Maintain intake, prioritization, and review processes for renewals, acquisitions, strategic customer opportunities, Buying Group strategy decisions, and GPO-related decisions
• Develop decision-ready materials covering customer context, strategic objectives, pricing, economics, risks, trade-offs, approvals, and recommended actions
• Analyze customer economics, Buying Group performance, profitability drivers, pricing scenarios, contract terms, share-of-wallet opportunities, leakage, and enterprise trade-offs
• Partner with Sales, Pricing, Finance, Buying Group leadership, and other stakeholders to shape customer-specific and group-level strategies
• Coordinate execution from strategy through governance, approval, contracting, implementation, and post-signature tracking
• Coordinate internal alignment on GPO relationship strategy, commitments, growth expectations, share-of-wallet objectives, and execution requirements
• Monitor commitments, milestones, market-share objectives, leakage-recapture priorities, and governance requirements; escalate risks and execution gaps
• Support GPO business reviews, governance meetings, renewals, forecasting discussions, amendment planning, and strategic interactions
• Build alignment across Sales, Pricing, Commercial Finance, SmartSource, Strategic Global Sourcing, Supply Chain/USSC, Commercial Excellence, Legal/Contracting, segment leaders, and enterprise stakeholders
• Coordinate competitive intelligence, market insight, customer feedback, and win/loss learnings
• Develop fact-based views of customer profitability, Buying Group performance, purchasing behavior, share-of-wallet, leakage, market dynamics, and competitive position
• Synthesize internal and external inputs into recommendations for go-to-market strategy, partnership management, portfolio planning, and deal decision-making
• Prepare executive-ready summaries, recommendations, and discussion materials for leadership

Director of Commercial Strategy

• Manage and mature the Red Team strategy, aligning the vision and roadmap to business risks and security posture
• Maintain and enforce Rules of Engagement, standard operating procedures, and safety controls
• Align testing methodologies with threat intelligence frameworks to emulate relevant threat actors and emerging TTPs
• Lead, mentor, and develop red team engineers and offensive security operators
• Balance team bandwidth across targeted campaigns, specialized security assessments, and research/tooling development
• Select and manage third-party offensive security providers and scope complex engagements and statement-of-work deliverables
• Validate vendor findings for technical standards and actionable quality
• Integrate third-party findings into internal tracking and remediation mechanisms
• Partner with detection and response, threat intelligence, and security engineering teams
• Translate exploit chains and tactical findings into risk narratives for executives and business leaders

Director, Red Team

Inside Sales

• Develop, maintain, and support long-term business partnerships with assigned customers
• Conduct sales calls and customer communications to drive incremental business growth through new products, contract compliance, and customized strategic account programs
• Serve as the primary customer contact for American Health Packaging (AHP)
• Implement programs within an assigned geographic area and/or account base to maximize product pull-through and distribution while minimizing service-level issues
• Conduct proactive customer outreach to grow sales revenue and strengthen customer relationships
• Perform pre- and post-call research and planning, establish interaction objectives, and anticipate customer needs
• Meet or exceed monthly sales and activity goals, including call volume, revenue, and margin objectives
• Develop customer understanding through consultative dialogue and monitor market and competitive dynamics
• Tailor sales messages, conduct timely follow-up, and capture additional business and revenue opportunities
• Maintain accurate account, customer, contact, activity, results, and interaction records in Salesforce and other sales management tools
• Partner with AHP Strategic Account Managers and the National Accounts team on product access, product launches, and team-based sales strategies
• Develop ideas for future customer calls and engagement activities
• Monitor and analyze reports and data to measure profitable product growth and implement sustaining strategies
• Participate in internal company meetings as needed
• Review and monitor internal product reports to maintain knowledge of product supply and availability
• Perform other related duties and administrative tasks as assigned

Inside Sales Specialist

• Initiate proactive customer engagement across digital channels to progress opportunities, renewals, and expansions
• Develop territory and account contact plans to optimize outreach cadence and follow-up activities
• Conduct pre- and post-interaction research to define objectives, anticipate customer needs, and document next actions
• Negotiate commercial terms within established policy and coordinate quoting and contract documentation for activation
• Coordinate account program activities and solution adoption milestones with cross-functional partners
• Monitor product availability, service signals, and customer feedback to identify risks and escalate issues
• Maintain accurate CRM and reporting records to strengthen pipeline visibility, forecasting reliability, and audit readiness

Consultant

• Partner with Cencora subject-matter experts and client teams on consulting engagements
• Develop presentations, reports, and dashboards that translate complex data into actionable narratives
• Address ambiguous problems using structured thinking, consulting frameworks, and hypothesis-driven approaches
• Lead portions of client meetings and build trust through clear communication and insights
• Create executive messaging frameworks covering priorities, risks, opportunities, and recommendations
• Conduct quantitative and qualitative analysis to support business recommendations
• Build financial models, operational frameworks, and strategic decision-making tools
• Gather information across matrixed teams, synthesize perspectives, and ensure messaging consistency
• Support preparation for executive meetings, reviews, and strategic checkpoints
• Contribute to major initiatives including customer segmentation, operational readiness, and strategy refresh cycles
• Conduct due diligence on customer insights, operational data, and industry trends
• Translate data and qualitative findings into insights for leadership decision-making
• Maintain organization, version control, and proactive stakeholder communication
• Ensure deadlines and deliverables are met accurately
• Develop materials for enterprise summits, advisory boards, customer meetings, board presentations, and leadership offsites
• Engage in continuous learning and development to enhance consulting skills and industry knowledge

Managing Consultant, Health System Solutions

• Scope, plan, and manage one or more engagement work streams
• Ensure quality and delivery requirements are achieved
• Structure deliverable content and develop recommendations and solutions
• Lead client meetings, project plan timelines, and sponsor updates
• Select, modify, and apply appropriate Methods, Approaches, and Tools
• Document, escalate, and resolve engagement issues and risks
• Develop and present deliverables and workstreams to clients
• Build expertise in one or more solution portfolios
• Contribute to new or enhanced Methods, Approaches, and Tools
• Assist with continual development of the product portfolio and creation of new solutions
• Contribute to publications and speaking engagements that build awareness of solutions for Cencora customers
• Travel to trade shows and conventions as required to assist with solution marketing
• Perform occasional onsite travel to customers for meetings and project support depending on contract requirements
• Perform related duties as assigned

Managing Consultant – Accreditation Services

Pharmacist

• Manage daily pharmacy operations for intake, review, verification, dispensing, and distribution of high-cost advanced therapies
• Serve as Pharmacist-in-Charge and maintain compliance with state boards of pharmacy, DEA, NABP, accreditation standards, and regulatory requirements
• Maintain pharmacy licenses, permits, registrations, and records
• Coordinate regulatory inspections, accreditation reviews, audits, and corrective actions
• Develop and enforce pharmacy operational and clinical policies and procedures
• Monitor workflow, prescription volume, turnaround times, staffing coverage, service levels, and quality metrics
• Achieve pharmacy service, quality, productivity, financial, and compliance goals
• Participate in fiscal management, budget planning, business reviews, and month-end processes
• Partner with operations, patient support, reimbursement, supply chain, quality, compliance, legal, and technology teams
• Identify process gaps and implement improvements to safety, efficiency, consistency, and customer experience
• Oversee inventory, medication storage, replenishment, controlled substances, quality assurance, medication security, and record retention
• Ensure staff licensure, training, competency, and documentation
• Manage hiring, onboarding, scheduling, training, coaching, performance management, conflict resolution, and corrective action
• Lead departmental meetings, staff communications, and in-service training
• Provide clinical oversight, pharmacist consultation, prescription verification support, patient counseling escalation, and complex issue resolution
• Counsel patients and caregivers regarding medications, dosage, administration, storage, adherence, adverse effects, and interactions
• Coordinate care with prescribers, care teams, payers, and internal support functions
• Resolve escalated patient, provider, payer, and client concerns
• Advise leadership on operational strategy, resource planning, workflow design, compliance risk, and service enhancements
• Implement new programs, systems, technologies, and operational initiatives

Senior Manager – Pharmacist-in-Charge

• Determine the appropriate level of quality assurance oversight for various computer and IT systems.
• Coordinate requirements documentation, as well as the preparation, development, maintenance, and execution of complex quality assurance test plans, scenarios, and scripts.
• Review unit testing documentation for validated systems before quality assurance and user acceptance testing.
• Create test plans and summary reports.
• Design test scenarios and configuration data for functional, integration, challenge, and regression testing.
• Conduct testing activities in live environments and execute approved test scenarios.
• Document defects and organize triage meetings with stakeholders.
• Notify Change Management when approval is granted to proceed with the production release of tested code.
• Provide support for security, performance, and automated testing, as well as environment preparation.
• Participate in the creation and updating of process and application documentation.
• Facilitate user acceptance testing and oversee test plans for assigned products.
• Manage assigned projects and/or cases.
• Implement call centre programs and provide telephone support to patients, healthcare professionals, and payers.
• Administer case management protocols, including clinical follow-up, data collection, ongoing monitoring, compliance, treatment interruptions, and adverse event reporting.
• Document every activity in the program-specific database.
• Participate in professional development and specialized training.
• Provide feedback on protocols, databases, processes, and interdepartmental relationships.
• Participate in training new caseworkers, including call shadowing and monitoring.
• Report all adverse events to the relevant units/departments.

Senior Caseworker, Bilingual

General

• Implement company standards for store appearance and merchandise arrangement collaboratively with in-store personnel
• Assist new customers with initial store setup and optimal merchandise stocking techniques
• Evaluate store stock levels and replenish inventory by placing orders or suggesting quantities
• Remove damaged and outdated merchandise and administer returns for qualified stores
• Support product relocation, store resets, and labeling for new and existing inventories
• Merchandise specific store categories using planogram implementation and analytical store-specific data
• Consult with customers on product placement and merchandising concepts
• Use ABC reporting data to gauge product sales and ordering from distribution centers
• Generate tailored reports for store personnel as needed
• Prepare Store Layout & Design drawings using Visio for qualified customers
• Record store activities and observations in CRM
• Collaborate with Community & Specialty Pharmacy, Health Systems, and Business Development Sales teams
• Attend district and regional meetings, trainings, and tradeshows as needed
• Perform related duties as assigned

Retail Merchandising Specialist

• Provide first-point-of-contact support for calls, emails, and client requests
• Record questions and requests, communicate resolutions, and update case-management records
• Follow up with clients and conduct additional research as needed
• Maintain client communication until requests are resolved
• Provide accurate, consistent, and timely responses to routine HR process, system, and policy inquiries
• Perform basic administrative processing, transaction approvals, data entry, and document verification
• Educate associates on company practices and tools, including Intranet, ESS, and MSS
• Escalate complex cases to appropriate Level 2 specialists or Level 3 COE representatives
• Manage incoming and outgoing forms and information, including document scanning
• Identify and resolve client issues and anticipate additional needs
• Meet performance metrics for call resolution, average speed of answer, case response, and case/call quality
• Manage assigned projects and cases
• Provide telephone support for patients, healthcare professionals, and funding bodies
• Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with healthcare providers
• Implement pharmaceutical and biotechnology market-research initiatives
• Make outbound calls as part of patient programs
• Document activities in program-specific databases
• Attend refresher and specialized training
• Provide feedback on protocols, databases, processes, and inter-departmental relationships
• Communicate case status to managers, pods, and trained colleagues during absences
• Participate in training new caseworkers through shadowing and call monitoring
• Report adverse events to assigned units/departments
• Perform other assigned duties and tasks

Gestionnaire de cas bilingue

• Build and maintain proactive relationships with assigned pharmacy customers
• Schedule and lead regular virtual meetings with pharmacy owners
• Review reports, account activity, and Salesforce notes to prepare for customer meetings
• Conduct post-meeting follow-up, including recaps and next steps
• Document customer interactions and account updates in Salesforce
• Support pharmacy owners with business coaching, goal setting, and progress tracking
• Gather customer feedback on the business coaching program
• Collect and review financial information, including balance sheets and profit and loss statements
• Use Excel-based tools for benchmarking and deeper business analysis
• Identify opportunities to improve customer engagement and business performance
• Manage a large portfolio of accounts while maintaining organization and follow-through

Business Coaching Coordinator

Sales

• Apply academic knowledge in a professional business environment
• Gain hands-on exposure to the pharmaceutical distribution and healthcare services industry
• Collaborate with Sales, Account Management, Operations, Customer Service, Finance, and other teams
• Lead or support a 10-week business-impacting project
• Focus projects on process improvement, customer solutions, operational effectiveness, sales enablement, or decision-support resources
• Gather and analyze data, assess processes, identify trends or gaps, and develop recommendations
• Assist with customer, contract, sales, account management, and operational initiatives
• Prepare and present final project findings, recommendations, and business impact
• Participate in professional development, networking, mentorship, onboarding, evaluations, and conversion planning
• Develop understanding of supply chain operations, customer solutions, account management, finance, commercial strategy, and cross-functional operations

Intern, Sales and Support

Manager

• Manage case support for assigned physicians, hospitals and clinics within a defined geography
• Coordinate care, reimbursement, clinical monitoring and issue resolution to help patients access services and drug therapy
• Provide medical support and education to patients and health care providers on disease, therapy and disease management
• Deliver inbound and outbound telephone support, including maintenance and adherence calls
• Apply case-management protocols covering clinical monitoring, data collection, patient follow-up, compliance, therapy disruption or discontinuation, and adverse event reporting
• Coordinate documentation needed to obtain prescription drug coverage through private, public and federal funding programs
• Work with insurers, physician offices, health care professionals, pharmacies and agencies to identify reimbursement solutions, coordinate drug delivery and resolve issues
• Maintain accurate case information, manage databases and complete ongoing audits of files and captured data
• Communicate with the manager, team and client regarding patient case management
• Attend patient meetings, conferences and specialized therapy training
• Build relationships with patient associations, advocacy groups and pharmaceutical partners
• Collaborate with program colleagues to develop and implement disease-management programs, patient materials, compliance parameters, needs assessments and protocols
• Support training of new Nurse Case Managers through shadowing and call monitoring

Bilingual Nurse Case Manager

Principal Engineer, Security Engineering

Director of Commercial Strategy

Director, Red Team

Inside Sales Specialist

Inside Sales Specialist

Managing Consultant, Health System Solutions

Managing Consultant – Accreditation Services

Senior Manager – Pharmacist-in-Charge

Senior Caseworker, Bilingual

Retail Merchandising Specialist

Gestionnaire de cas bilingue

Business Coaching Coordinator

Intern, Sales and Support

Senior Nurse Case Manager – Rare Disease