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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and account coordination, with strong analytical skills for auditing and resolving discrepancies. Proficient in managing multiple priorities and collaborating with cross-functional teams to enhance operational workflows.
Highest-signal resume keywords
Customer Relationship ManagementAccount CoordinationProject ManagementStrong Excel SkillsExperience With GPOs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisAuditingContract ExecutionOperational WorkflowsProcess Enhancement
Soft Skills
Organizational SkillsAttention To DetailAdaptabilityCommunication SkillsLeadership
Tools & Technologies
SalesforceSAPPower BI
Industry Keywords
Healthcare DistributionCustomer ContractingManufacturer Relationships
About the role
Key responsibilities & impact- Support Strategic Account Directors within the vision market by coordinating customer and account-related activities
- Serve as a first point of contact for customers and manage requests through resolution
- Maintain knowledge of market-specific product lists, customer requirements, and operational workflows
- Support account setup activities and ensure accurate account establishment
- Audit customer catalogs and identify missing items, setup gaps, or contract alignment issues
- Analyze reports and transaction issues, investigate root causes, and route corrective actions to internal teams
- Coordinate customer support activities with Sales Support, Contracts, Credit, Finance, and shared services teams
- Ensure customers are rostered appropriately and on time for contract pricing eligibility
- Support accurate setup and contract execution involving GPOs, manufacturers, and purchasing structures
- Assist with deployment of strategic initiatives, opportunities, and solutions
- Identify inefficiencies and recommend scalable process enhancements
- Proactively identify issues, gather information, and recommend solutions with minimal oversight
Requirements
What you’ll need- Bachelor’s degree in business, healthcare, communications, or a related field, or equivalent relevant experience
- Experience in customer relationship management, account coordination, project management, or a related field
- Strong Excel skills, with experience performing audits, reviewing data, and identifying discrepancies
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
- Ability to work effectively in ambiguous situations and adapt to changing needs
- Excellent written and verbal communication skills
- Experience coordinating across internal and external stakeholders
- Confidence leading or facilitating calls with cross-functional teams and customers
- Experience with systems such as Salesforce, SAP, Power BI preferred
- Experience working with GPOs, customer contracting, manufacturer relationships, or healthcare distribution environments strongly preferred
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities