Associate Analyst, MAC and Network Payor Compliance

Cencora

. Deliver daily customer support operations, sequence work, rebalance assignments, and remove blockers to meet service levels, quality standards, and response timelines .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support operations, technical issue resolution, and process improvement. Proficient in maintaining audit-ready documentation and implementing effective service changes to enhance operational efficiency.

Highest-signal resume keywords

Customer Support OperationsTechnical Support Issue ResolutionProcess Improvement CertificationAudit-Ready DocumentationService Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical SupportService OperationsInstallation SupportAccount SupportCall Center SupportOperational Data AnalysisProcess Change ImplementationDiscrepancy CorrectionQuality Standards Compliance

Soft Skills

Problem SolvingCommunicationTeam CoordinationAdaptabilityCross-Training Support

Certifications & Qualifications

IT Service Management CertificationCustomer Support CertificationHelp Desk CertificationCustomer Success CertificationProcess Improvement Certification

Industry Keywords

Service LevelsQuality StandardsResponse TimelinesEscalation ManagementOperational UpdatesCase LogsService DocumentationCompliance ProceduresJob AidsTemplates

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Deliver daily customer support operations, sequence work, rebalance assignments, and remove blockers to meet service levels, quality standards, and response timelines
Resolve complex customer inquiries, technical support issues, installation exceptions, account maintenance requests, and service-related escalations
Act as the first line escalation for complex cases, triage issues, document findings, and escalate with supporting evidence when required
Prepare and maintain audit-ready records, case logs, service documentation, reconciliations, and operational updates
Correct discrepancies and implement safeguards to prevent recurrence
Translate business, policy, compliance, and service changes into updated procedures, job aids, templates, and checklists
Cascade updates to the team and confirm adoption through spot checks
Diagnose recurring errors, service delays, and control gaps using operational data and case trends
Implement approved process changes and verify impact on service quality and throughput
Lead day-to-day coverage coordination, support cross-training, and adjust staffing or sequencing during peak volumes and absences

Requirements

What you’ll need

Bachelor's degree in business administration, or a related field, or equivalent experience required
1-2 years of experience in customer support, technical support, service operations, installation support, account support, call center support, or a related field required
Certification in IT service management, customer support, help desk, customer success, process improvement or equivalent certification preferred
Monday-Friday 8am-5pm EST shift

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities