Bilingual Caseworker – 18 Month Contract

Cencora

. Manage assigned projects and/or cases .

Posted 9/28/2026full-timeRemote • CanadaJunior💰 CA$45,900 - CA$71,940 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management protocols, including patient follow-up, compliance, and adverse event reporting, while effectively managing projects and providing support in the pharmaceutical and biotechnology sectors. Bilingual in Canadian French and English, with strong organizational, analytical, and communication skills.

Highest-signal resume keywords

Case ManagementBilingual - Canadian French and EnglishCustomer Service ExperiencePharmaceutical Distribution KnowledgeProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionClinical MonitoringBudget ManagementDocument VerificationAdverse Event ReportingMarket ResearchAutomated Warehouse SystemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Attention to DetailProblem-Solving SkillsOrganizational SkillsInterpersonal SkillsLeadership Skills

Tools & Technologies

Program-Specific DatabasesOffice ProgramsAutomated Systems

Industry Keywords

Pharmaceutical IndustryHealthcare SupportPatient ProgramsFunding and Access IssuesCompliance

About the role

Key responsibilities & impact

Manage assigned projects and/or cases
Provide telephone support for patients, healthcare professionals, and funding bodies
Support funding and access issues, including private, public, and special access programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers
Implement pharmaceutical and biotechnology market research initiatives
Conduct significant outbound calling as part of patient programs
Document each activity in program-specific databases
Attend refresher and specialized training courses
Provide feedback on protocols, databases, processes, and interdepartmental relationships
Communicate case management information to managers and trained colleagues during absences
Participate in training new caseworkers, including shadowing and call monitoring
Report adverse events to assigned units/departments
Manage HR-related customer inquiries, cases, records, data entry, document verification, and administrative transactions
Escalate complex cases to appropriate specialists
Perform document scanning and support documentation processes
Meet performance metrics for call resolution, response speed, case response, and quality
Perform other assigned duties and projects

Requirements

What you’ll need

Broad training in business administration, accountancy, sales, marketing, computer sciences or similar fields, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
Minimum of one (1) year experience in customer service
Bilingual in Canadian French and English
Ability to multitask
Attention to detail
Strong problem-solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel, and Outlook
Effective oral and written communication skills
Strong organizational skills
Ability to establish and manage budgets and expenses
Excellent interpersonal, leadership, presentation, and negotiation skills
Advanced knowledge of the pharmaceutical distribution industry
Working knowledge of automated warehouse operating systems
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to consistently meet deadlines
Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Reasonable accommodations during the employment process