Bilingual Caseworker

Cencora

. Provide patients and healthcare providers with information about Patient Support services, diseases, and therapies using manufacturer-provided materials and product monographs .

Posted 10/14/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$45,900 - CA$71,940 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support services, including effective communication with patients and healthcare providers, case management, and reimbursement processes. Proficient in documenting patient interactions and coordinating treatment logistics while adhering to compliance standards.

Highest-signal resume keywords

Bilingualism (French/English)Patient Support ServicesReimbursement SupportCustomer ServiceCase Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AssessmentData CollectionAdverse Event ReportingBudget ManagementTherapy Disruption Monitoring

Soft Skills

Effective CommunicationProblem-SolvingAttention to DetailOrganizational SkillsMultitasking

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointElectronic Patient Records

Industry Keywords

Healthcare Support ServicesPharmaceutical FieldPatient AdherenceClinical QuestionsProgram Procedures

About the role

Key responsibilities & impact

Provide patients and healthcare providers with information about Patient Support services, diseases, and therapies using manufacturer-provided materials and product monographs
Assist patients and caregivers with assessments related to Patient Support services
Liaise between patients, families, and healthcare providers regarding medication access
Address inquiries about program services, disease states, and products
Provide ongoing disease-state and product support to promote patient adherence
Refer patients to healthcare providers for clinical questions beyond program materials
Document patient information and interactions in electronic patient records
Conduct ongoing file reviews and update records throughout the patient journey
Follow case-management protocols, including data collection, follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
Coordinate and track patient services according to KPIs to expedite therapy access
Participate in specialized therapy training and pharmaceutical meetings
Attend patient meetings and conferences and work with patient associations and advocacy groups as needed
Coordinate treatment logistics with healthcare providers, pharmacies, and infusion/injection clinics
Maintain communication with the manager, team, and client regarding patient cases
Assist with training new Nurse Case Managers and provide feedback on protocols, databases, and processes
Report adverse events and severe adverse events according to program procedures
Perform other assigned duties; may be required to be on standby/on call

Requirements

What you’ll need

High School Diploma/GED or equivalent experience required
2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required
Minimum of one (1) year experience in customer service
Bilingualism (French/English) required
Bilingual in English and Canadian French
Experience in the medical and pharmaceutical field is an asset
Strong customer service skills
Action-oriented, proactive, forward-thinking, solution-focused problem solving
Ability to multitask
Effective oral and written communication
Effective interpersonal and organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills and ability to resolve issues efficiently
Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs
Ability to establish and manage budgets and expenses
Leadership, presentation, and negotiation skills
Knowledge of ABC policies and procedures

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Reasonable disability accommodations during recruitment, assessment, hiring, and employment