Bilingual Nurse Case Manager – 12 month contract

Cencora

. Administer and adhere to case-management protocols, including patient enrolment, clinical monitoring, data collection, ongoing follow-up, patient/caregiver education, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers .

Posted 10/22/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$62,400 - CA$97,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management protocols, patient enrollment, and clinical monitoring while effectively communicating with healthcare providers and managing patient caseloads. Proficient in customer service, bilingual communication, and utilizing Microsoft Office tools to support healthcare operations.

Highest-signal resume keywords

Case Management ProtocolsBilingualism (French/English)Customer Service SkillsMicrosoft Office ProficiencyHealthcare Support Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EnrollmentClinical MonitoringData CollectionAdverse Event ReportingClaims SupportCase CoordinationBudget ManagementDocumentation ManagementMarket Research ParticipationProblem-Solving

Soft Skills

Effective CommunicationInterpersonal SkillsOrganizational SkillsAttention to DetailMultitasking

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

PharmaceuticalBiotechnologyPatient ServicesReimbursement SupportHealthcare Operations

About the role

Key responsibilities & impact

Administer and adhere to case-management protocols, including patient enrolment, clinical monitoring, data collection, ongoing follow-up, patient/caregiver education, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers
Manage program files and documentation, accurately recording activities in the program-specific database
Act as the primary contact for assigned patient caseloads or clinics
Coordinate communication preferences with site contacts
Manage the program phone line and make significant volumes of outbound calls
Participate in pharmaceutical and biotechnology market research initiatives with healthcare professionals and patients
Attend ongoing refresher and specialized product/program training
Provide feedback on protocols, databases, processes, and inter-departmental relationships
Communicate case-management information to managers, pod members, and program-trained colleagues during planned absences
Participate in training new caseworkers, including shadowing and call monitoring
Report adverse events to assigned units/departments
Perform other assigned duties, tasks, and projects

Requirements

What you’ll need

High School Diploma/GED or equivalent experience required
2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field
A minimum of one (1) year experience in customer service
Bilingualism (French/ English) is required
Canadian French and English bilingual proficiency
Experience in the medical and pharmaceutical field is an asset
Strong customer service skills
Action-oriented, proactive, forward-thinking, and solution-focused problem-solving mindset
Ability to multitask
Effective oral and written communication skills
Effective interpersonal and organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills and ability to resolve issues effectively and efficiently
Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office Programs
Ability to establish and manage budgets and expenses
Excellent leadership, presentation, and negotiation skills
Knowledge of ABC policies and procedures

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities