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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient support services, including medication access, adherence, and case management. Proficient in collaborating with healthcare providers and managing patient information while ensuring compliance with protocols and reporting requirements.
Highest-signal resume keywords
Licensed Nurse (RN or RPN/LPN)Patient Support ServicesCase Management ProtocolsHealthcare CollaborationFluency in French and/or English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentAdverse Event ReportingData CollectionTherapy Disruption MonitoringMicrosoft WordMicrosoft ExcelMicrosoft PowerPointInternet ResearchMathematical SkillsAnalytical Skills
Soft Skills
Patient-Centered CareMultitaskingPressure ManagementCustomer ServiceCommunication Skills
Certifications & Qualifications
Active Registration from the College of Nurses
Industry Keywords
HealthcarePharmaceuticalInsuranceReimbursementClinical SupportHematologyNephrologyCare ManagementPatient AdvocacyTherapy Funding
About the role
Key responsibilities & impact- Provide support to patients and healthcare providers regarding patient support services, diseases, and therapies
- Assist patients and caregivers with assessments related to patient support services
- Liaise between patients, families, and healthcare providers regarding medication access
- Address program, disease-state, and product-related inquiries using provided materials
- Support patient adherence and refer clinical questions beyond program materials to healthcare providers
- Document patient information and interactions in electronic patient records
- Conduct ongoing file reviews and updates
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training sessions
- Attend pharmaceutical meetings, patient meetings, and conferences; work with patient associations and advocacy groups
- Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and issue resolution
- Maintain communication with the manager, team, and client regarding patient cases
- Assist with training new Nurse Case Managers
- Provide feedback on protocols, databases, processes, and interdepartmental processes
- Report adverse events and serious adverse events according to program procedures
- Perform other assigned duties and participate in standby/on-call coverage as required
Requirements
What you’ll need- Baccalauréat ou diplôme d’infirmier(ère) autorisé(e) (IA), diplôme d’études supérieures ou expérience spécifique de gestion d’un cabinet est préférable
- Cinq (5) années d’expérience en soins infirmiers
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Experience in public or private third-party reimbursement, sales, care management, clinical support in the pharmaceutical industry, or related experience
- Fluency in French and/or English may be required depending on program and geographic location
- Hematology and/or nephrology experience is an asset
- Strong patient-centered, multitasking, pressure-management, customer service, telephone, analytical, mathematical, organizational, negotiation, presentation, problem-solving, communication, interpersonal, leadership, and teamwork skills
- Proficiency in internet research and computer skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs
- Ability to communicate and understand medical information
- Willing to travel at least 15% of the time each year
- Ability to work autonomously and consistently meet deadlines
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process