Case Manager, Bilingual Caseworker

Cencora

. Serve as the first point of contact for client calls, emails, and inquiries related to HR processes and systems .

Posted 9/21/2026full-timeRemote • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with bilingual proficiency in French and English, along with a solid understanding of HR processes and pharmaceutical distribution. Capable of effectively managing client inquiries, performing administrative tasks, and meeting key performance metrics.

Highest-signal resume keywords

Bilingual Proficiency In French And EnglishCustomer Service ExperienceKnowledge Of Pharmaceutical Distribution IndustryStrong Problem-Solving SkillsWorking Knowledge Of Microsoft Office

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocument VerificationTransaction ApprovalsAnalytical SkillsMathematical SkillsAttention To DetailMultitaskingBasic Administrative ProcessingKnowledge Of Automated Warehouse Operating SystemsPresentation Skills

Soft Skills

Effective Communication SkillsInterpersonal SkillsOrganizational SkillsLeadership SkillsAbility To Meet Deadlines

Tools & Technologies

Case Management ToolsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Industry Keywords

HR ProcessesPharmaceutical Commercialization ServicesClient SupportCencoraInnomar Strategies

About the role

Key responsibilities & impact

Serve as the first point of contact for client calls, emails, and inquiries related to HR processes and systems
Log questions and requests, communicate resolutions, and update records using case management tools
Follow up with clients and conduct additional research as needed
Maintain communication with clients until their requests are resolved
Provide accurate, consistent, and timely responses to routine inquiries regarding HR processes, systems, and policies
Perform basic administrative processing, transaction approvals, data entry, and document verification
Educate associates on company practices and tools, including the Intranet, ESS, and MSS
Escalate complex cases to Level 2 specialists or Level 3 COE representatives
Manage incoming and outgoing forms and information and perform document scanning
Develop a thorough understanding of client needs
Identify and resolve client issues and anticipate their needs
Meet key performance metrics related to calls and cases
Perform various assigned HR tasks and projects
Support Cencora’s patient and provider support and pharmaceutical commercialization services in Canada through Innomar Strategies

Requirements

What you’ll need

General education in fields such as business administration, accounting, sales, marketing, computer science, or related disciplines, typically obtained through completion of a two-year associate degree program or an equivalent combination of education and experience
Minimum of one (1) year of customer service experience
Bilingual proficiency in French and English required
Ability to multitask
Strong attention to detail
Strong problem-solving skills
Experience in the medical and pharmaceutical fields is an asset
Working knowledge of Word, Excel, and Outlook
Advanced knowledge of the pharmaceutical distribution industry
Working knowledge of automated warehouse operating systems
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Strong organizational skills and attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills, with the ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint, and other Microsoft Office programs
Ability to handle daily interactions with unilingual English-speaking customers, patients, or peers from cross-functional teams

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family-building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Reasonable accommodations during the hiring process and employment