Caseworker

Cencora

. Manage assigned projects and/or patient cases within the Specialty Services Department .

Posted 9/15/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$43,800 - CA$68,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management protocols, including compliance and patient follow-up, while effectively communicating with healthcare professionals and managing patient access issues. Proficient in utilizing databases for documentation and reporting, with a strong focus on customer service and problem-solving in the healthcare sector.

Highest-signal resume keywords

Case Management ProtocolsReimbursement SupportCustomer Service ExperienceBilingual (French/English)Healthcare Support Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionClinical MonitoringAdverse Event ReportingPatient Follow-UpMultitasking

Soft Skills

Attention to DetailProblem-Solving Skills

Tools & Technologies

WordExcelOutlookProgram-Specific Database

Certifications & Qualifications

Reimbursement Support CertificationPatient Access CertificationCustomer Support Certification

Industry Keywords

Patient ServicesHealthcarePharmaceuticalCompliance ProgramsMarket Research

About the role

Key responsibilities & impact

Manage assigned projects and/or patient cases within the Specialty Services Department
Provide telephone support to patients, healthcare professionals, and funding bodies
Address funding and access issues, including private, public, and special access programs, and compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers
Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, and other health professionals
Make significant amounts of outbound calls for patient programs
Document each activity in the program-specific database
Attend refresher training and specialized product training
Provide feedback on protocols, databases, processes, and inter-departmental relationships
Communicate case-management information to managers, pod members, and program-trained colleagues during planned absences
Participate in training new caseworkers, including shadowing and call monitoring
Report all adverse events to assigned units/departments
Perform other duties and tasks as assigned

Requirements

What you’ll need

Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
High School Diploma/GED or equivalent experience required
Minimum of one (1) year of customer service experience
2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required
Bilingual (French/English) an asset
Ability to multitask
Attention to detail
Strong problem-solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel, and Outlook
Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Reasonable accommodations during the employment process