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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management, patient support, and compliance monitoring within the pharmaceutical and biotechnology sectors. Proficient in managing projects, communicating effectively, and utilizing office software to enhance operational efficiency.
Highest-signal resume keywords
Case ManagementPatient SupportCompliance MonitoringBilingual CommunicationPharmaceutical Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData CollectionAdverse Event ReportingBudget ManagementMarket ResearchTherapy Disruption MonitoringAutomated Warehouse SystemsAnalytical SkillsMathematical SkillsCustomer Service
Soft Skills
Attention to DetailProblem-Solving SkillsOrganizational SkillsInterpersonal SkillsLeadership Skills
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointProgram-Specific Databases
Industry Keywords
Pharmaceutical DistributionHealthcare ProfessionalsFunding BodiesCompliance ProgramsSpecial Access Programs
About the role
Key responsibilities & impact- Manage assigned projects and/or cases
- Adhere to general company processes and case-management protocols
- Provide telephone support for patients, healthcare professionals, and funding bodies
- Support funding and access issues, including private, public, and special access programs
- Support compliance programs
- Perform clinical monitoring, data collection, ongoing patient follow-up, compliance monitoring, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
- Implement pharmaceutical and biotechnology market-research initiatives with physicians, patients, pharmacists, and allied healthcare professionals
- Make significant volumes of outbound calls using casework methods
- Document each activity in program-specific databases
- Attend refresher and specialized product or program training
- Provide feedback on protocols, databases, processes, and interdepartmental relationships
- Communicate case-management updates to managers, pod members, and program-trained colleagues during absences
- Participate in training new caseworkers, including shadowing and call monitoring
- Report adverse events to assigned units/departments
- Handle additional duties and tasks as required
Requirements
What you’ll need- Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar fields, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
- Minimum of one (1) year experience in customer service
- Bilingual (French/English) an asset
- Ability to multitask
- Attention to detail
- Strong problem-solving skills
- Experience in the medical and pharmaceutical field is an asset
- Working knowledge of Word, Excel, and Outlook
- Ability to communicate effectively both orally and in writing
- Bilingual in English and Canadian French
- Strong organizational skills
- Ability to establish and manage budgets and expenses
- Excellent interpersonal, leadership, presentation, and negotiation skills
- Advanced knowledge of the pharmaceutical distribution industry
- Working knowledge of automated warehouse operating systems
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to consistently meet deadlines
- Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process