Caseworker, Patient Support and Services

Cencora

. Assist reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows .

Posted 10/16/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$45,900 - CA$71,940 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in reimbursement processes, case coordination, and customer operations within healthcare support services. Proficient in maintaining accurate documentation and improving workflows to enhance operational readiness.

Highest-signal resume keywords

Reimbursement SupportPatient ServicesCase CoordinationClaims SupportProcess Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Reimbursement ProcessesDocumentation ManagementWorkflow CoordinationCase Record MaintenanceTrend Monitoring

Soft Skills

CommunicationProblem SolvingCollaboration

Certifications & Qualifications

Certification In Reimbursement SupportPatient Access CertificationCustomer Support Certification

Industry Keywords

Healthcare Support ServicesCustomer OperationsCoverage-Related RequestsOperational Readiness

About the role

Key responsibilities & impact

Assist reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows
Coordinate benefits-related documentation, case updates, follow-up activities, and reimbursement support communications
Resolve routine reimbursement issues, documentation gaps, and workflow exceptions
Maintain accurate case records, reimbursement documentation, and system updates
Monitor reimbursement trends, recurring issues, and escalation indicators
Work with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution
Contribute to process improvements, workflow updates, and operational readiness efforts

Requirements

What you’ll need

High School Diploma/GED or equivalent experience required
2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required
Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Reasonable accommodations during the employment process and employment