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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Take incoming calls and complete client and pharmacy orders
- Answer client inquiries courteously and professionally
- Process orders received via fax, email, and phone daily
- Provide order confirmation when requested
- Process pick tickets through the ERP system and select the appropriate carrier
- Communicate with internal and external customers
- Follow established procedures and work instructions
- Coordinate with internal departments on backorders, emergency shipments, account status, invoices, shipment discrepancies, returns, credits, and debits
- Maintain accurate backorder information
- Answer customer questions and complaints regarding shipments and services
- Escalate issues to the appropriate person when required
- Set up customer accounts and maintain customer files
- Make suggestions and recommendations to improve customer service operations
- Support supply chain planning and operations through order entry, customer follow-ups, data accuracy, planning records, operational trackers, and standard reports
- Resolve routine issues within defined guidelines and escalate complex exceptions
Requirements
What you’ll need- Post-secondary education or equivalent in a related discipline
- 0-2 years' experience in a customer service role
- Strong work ethic and sense of responsibility
- High level of attention to detail
- Proactive customer focus
- Ability to work in a team and independently with minimal supervision
- Ability to multitask in a fast-paced environment
- Self-starter, efficient, and organized
- Ability to produce high-quality work under pressure and in a timely fashion
- Strong proficiency in Microsoft Outlook, Word, Excel, and Internet Explorer
- Strong proficiency in order entry systems
- Excellent problem-solving ability
- Mandatory ability to communicate clearly in English
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Inclusive culture and wellness resources