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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in logistics operations and customer service management, with a focus on defining operational requirements, analyzing case trends, and leading cross-functional collaboration. Proficient in developing service playbooks and ensuring compliance with service level agreements.
Highest-signal resume keywords
Logistics OperationsCustomer Service OperationsData-Driven ImprovementsCertified Supply Chain Professional (CSCP)Certified Logistics, Transportation and Distribution (CLTD)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational RequirementsService Level Agreements (SLAs)KPI DefinitionCase Trend AnalysisBacklog Management
Soft Skills
Cross-Functional CollaborationStakeholder SynthesisProblem Solving
Tools & Technologies
Service PlaybooksStandard Operating ProceduresKnowledge Articles
Certifications & Qualifications
Certified Supply Chain Professional (CSCP)Certified Logistics, Transportation and Distribution (CLTD)Certified in Planning and Inventory Management (CPIM)
Industry Keywords
LogisticsTransportationSupply ChainOrder ManagementFleet Coordination
About the role
Key responsibilities & impact- Lead the conversion of commercial terms and service entitlements into clear operational requirements, SLAs, and definitions of done
- Align cross-functional partners on intake, routing, and resolution workflows
- Clarify ownership, handoffs, and adherence to controls
- Analyze case trends, backlog drivers, and capacity signals
- Recommend data-driven improvements considering constraints and risk
- Shape service playbooks, standard operating procedures, and knowledge articles
- Update templates and enablement materials to institutionalize changes
- Oversee readiness for new offerings and campaigns
- Confirm volumes, policies, disclosures, and support paths with adjacent teams
- Lead complex escalations and complaint reviews
- Synthesize stakeholder input, document decisions, and ensure audit-ready records
- Define KPIs, benefits tracking, and leading indicators to guide planning and issue prevention
Requirements
What you’ll need- High School Diploma/GED or equivalent experience required
- 3+ years of experience in logistics operations, transportation administration, fleet coordination, customer service operations, order management, or a related field required
- Bilingualism is an asset
- Associate's degree in logistics, supply chain, transportation, business administration, operations, or a related field, or equivalent experience preferred
- Certification in Certified Supply Chain Professional (CSCP), Certified Logistics, Transportation and Distribution (CLTD), Certified in Planning and Inventory Management (CPIM), or equivalent certification preferred
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities