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Cencora

Customer Solutions & Support Representative – Veterinary

Cencora

. Maintain a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet service-level and quality targets .

Posted 10/13/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to prioritize inquiries and resolve issues efficiently. Proficient in case management and communication with both customers and internal partners to ensure service quality and operational effectiveness.

Highest-signal resume keywords
Customer Service ExperienceCase ManagementProblem ResolutionCommunication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ManagementTransaction ProcessingData ValidationService Request HandlingIssue Escalation
Soft Skills
PrioritizationAttention to DetailCollaborationAdaptability
Tools & Technologies
Knowledge ArticlesStandard ReportsDesignated Systems
Certifications & Qualifications
Customer Service CertificationIT Service Management CertificationContact Center Operations CertificationHealthcare Administration Certification
Industry Keywords
Customer SupportContact Center OperationsHelp Desk SupportOperational Support

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Maintain a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet service-level and quality targets
  • Resolve routine and selected non-routine customer issues using established policies, procedures, knowledge articles, and system workflows
  • Review customer, order, account, or case information to validate completeness, identify discrepancies, and correct or route issues
  • Communicate with customers and internal partners to obtain missing information, provide status updates, confirm next steps, and complete handoffs
  • Record case actions, outcomes, and required documentation in designated systems
  • Use standard reports, checklists, and data points to identify recurring errors or service gaps and implement minor process or template improvements
  • Escalate atypical, high-risk, or complex issues with a clear problem summary, actions taken, and recommended next steps

Requirements

What you’ll need
  • High School Diploma/GED or equivalent experience required
  • 2+ years of experience in customer service, customer support, contact center operations, help desk support, order or case management, or a related operational support field required
  • Certification in customer service, IT service management, contact center operations, or healthcare administration preferred
  • Shift: 8am-5pm MST

Benefits

Comp & perks
  • Medical, dental, and vision care
  • Backup dependent care
  • Adoption assistance
  • Infertility coverage
  • Family building support
  • Behavioral health solutions
  • Paid parental leave
  • Paid caregiver leave
  • Training programs
  • Professional development resources
  • Mentorship programs
  • Employee resource groups
  • Volunteer activities