Director of Technical Operations

Cencora

. Lead the end-to-end operational health, stability, and continuous improvement of Cencora’s Human Health eCommerce and Portal application ecosystem .

Posted 11/12/2026full-timeRemote • Pennsylvania • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading operational health and stability for eCommerce applications, with a strong focus on incident management, troubleshooting, and performance optimization in hybrid environments. Proficient in leveraging technical leadership to drive continuous improvement and align operational activities with business priorities.

Highest-signal resume keywords

Operational Stability ManagementIncident Response and TroubleshootingHybrid Environment OperationsTechnical Leadership in Application SupportStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform EngineeringSoftware EngineeringInfrastructure EngineeringJava Frameworks (Spring, Quarkus)JavaScript Frameworks (React.js)Database Management (Oracle, SQL Server, NoSQL)Monitoring and Observability Tools (Dynatrace, Azure Application Insights, Kibana)Performance and Diagnostic Tools (Selenium, LoadRunner)CI/CD Practices and Tools (Jenkins, Azure DevOps)Networking Concepts and API Integrations

Soft Skills

Analytical Problem SolvingSystems ThinkingInfluencing SkillsCollaboration Across TeamsAccountability

Tools & Technologies

ConfluenceJiraPower BI

Industry Keywords

Operational GovernanceDisaster RecoveryHigh AvailabilityBusiness ContinuityTechnical Debt Management

Tech Stack

Tools & technologies

AzureCloudDistributed SystemsJavaJavaScriptJenkinsNoSQLOracleReactSeleniumSpringSQL

About the role

Key responsibilities & impact

Lead the end-to-end operational health, stability, and continuous improvement of Cencora’s Human Health eCommerce and Portal application ecosystem
Provide senior-level technical leadership for application support and complex troubleshooting
Investigate and resolve incidents involving application performance, system integrations, and data discrepancies using logs, traces, metrics, and system health indicators
Ensure Day 1 readiness for launches and lead post-launch stabilization
Lead and support critical incident management, root cause analysis, and post-mortem reviews
Drive corrective and preventive actions to prevent recurrence and reduce incident volume and recovery time
Establish processes to track operational KPIs, technical debt, and modernization opportunities
Collaborate with developers on application usage patterns, technical designs, and operational improvements
Partner with TPMs and PMOs to align operational activities with project timelines, release schedules, and business priorities
Work across functions and organizational boundaries to drive execution, accountability, and outcomes
Partner with infrastructure and cloud teams to optimize deployments, configurations, and performance across on-premises and Azure environments
Ensure adherence to security policies, compliance requirements, and operational best practices
Own operational stability, including Disaster Recovery, High Availability, and Business Continuity plans
Own and maintain operational documentation
Evolve observability, connectivity, resilience, and availability layers
Identify and mitigate technical risks throughout the delivery lifecycle
Influence product, engineering, design, and business stakeholders by simplifying complex technical challenges

Requirements

What you’ll need

Bachelor's degree in computer science, software engineering, information systems, engineering, or a related field, or equivalent experience required
10+ years of experience in platform engineering, software engineering, infrastructure engineering, or a related field required
5+ years of experience in a management capacity required
Significant experience leading technical operations and production support for customer-facing digital applications
Strong troubleshooting and incident response background across distributed systems, integrations, and data flows
Experience operating in hybrid environments (on-prem and Microsoft Azure)
Working knowledge of Java frameworks such as Spring and Quarkus
Working knowledge of JavaScript frameworks such as React.js
Working knowledge of Oracle, SQL Server, and NoSQL databases
Working knowledge of monitoring and observability tools such as Dynatrace, Azure Application Insights, and Kibana
Working knowledge of performance and diagnostic tools such as Selenium and LoadRunner
Working knowledge of CI/CD practices and tools such as Jenkins and Azure DevOps
Knowledge of networking concepts, authentication mechanisms including OAuth and SAML, and API integrations
Strong stakeholder management skills with the ability to influence across multiple teams and priorities
Excellent analytical, quantitative, and systems-thinking approach to problem solving
Experience building and operating scalable, highly available platforms/services using distributed computing patterns preferred
Experience with Confluence, Jira, and Power BI dashboards preferred
Demonstrated success establishing operational governance preferred

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Inclusive culture and wellness resources