End-User Support Specialist I

Cencora

. Image, deploy, and support endpoint devices including laptops, mobile devices, and peripherals for a single site or team priority .

Posted 10/6/2026full-timeCorona • California • United StatesJuniorMid-Level💰 $52,000 - $81,620 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in endpoint device support, including hardware lifecycle management and operating system deployment, while effectively communicating and collaborating within the End-User Support team.

Highest-signal resume keywords

Technical Support ExperienceEndpoint Hardware Lifecycle ManagementCompTIA A+ CertificationMicrosoft Office Suite ProficiencyServiceNow Ticketing System Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Endpoint Device SupportOperating System DeploymentIT Asset CoordinationTroubleshootingDesk Setup Efficiency

Soft Skills

Strong Communication SkillsCustomer Service Skills

Tools & Technologies

Microsoft OSMac OSServiceNow

Certifications & Qualifications

CompTIA A+CompTIA IT Fundamentals (ITF+)

Industry Keywords

Technical SupportDesktop SupportIT Asset ManagementOn-Call Support Rotation

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Image, deploy, and support endpoint devices including laptops, mobile devices, and peripherals for a single site or team priority
Follow documented troubleshooting steps and standard practices to resolve routine local site technology issues, including meeting room technology and local printing
Work within established IT asset management procedures for hardware deployments, receiving direction and review from senior team members
Configure devices within defined parameters and seek supervision for ambiguous technical work
Communicate progress on hardware rollouts, questions, and observations within the End-User Support team
Escalate unclear deployment requirements and hardware risks early
Identify straightforward improvements to local site tasks, such as desk setup efficiency
Support scheduled team phone queue coverage
Participate in the team on-call support rotation

Requirements

What you’ll need

Bachelor's degree in information technology, computer science, or a related field required, or equivalent experience required
Less than 2 years of experience in technical support, desktop support, IT asset coordination, or a related field required
Certifications such as CompTIA A+, CompTIA IT Fundamentals (ITF+), or equivalent certification preferred
Knowledge and prior working experience with Microsoft and Mac OS highly desired
Proficient with Microsoft Office Suite
Knowledge and prior working experience with ServiceNow ticketing system desired
Ability to work on-site and travel as needed (10%-15%) to other local Distribution Centers for End-User Support projects
Beginning to moderate expertise in endpoint hardware lifecycle and basic operating system deployment
Early/starting expertise in an adjacent/new technical domain such as mobile device management may be demonstrated depending on role and experience
Ability to participate in team on-call support rotation (2 weeks/year)
Ability to physically handle and set up IT equipment at local sites as needed
Strong communication and customer service skills

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities