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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and strategic oversight in the brokerage business, focusing on revenue growth, operational efficiency, and compliance within the logistics and supply chain sectors. Proven ability to develop high-performing teams and build partnerships across various stakeholders to enhance service delivery and market impact.
Highest-signal resume keywords
Senior Leadership ExperienceP&L ManagementCommercial StrategyCustoms Brokerage ExpertiseService Line Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue GrowthOperational EfficiencyService Delivery ImprovementScalabilityPerformance Management
Soft Skills
Team LeadershipPartnership BuildingJudgementCredibilityEngagement
Industry Keywords
LogisticsFreight ForwardingBrokerageSpecialty LogisticsTransportationSupply ChainComplianceAudit ReadinessCustomer ServiceOperational Complexity
About the role
Key responsibilities & impact- Lead the Brokerage business across North America, with accountability for service line performance, team leadership, operational execution, and future growth
- Drive commercial growth by identifying opportunities to expand revenue, strengthen the customer offering, and increase market impact
- Balance growth ambitions with service quality, operational efficiency, customer expectations, and regulatory requirements
- Provide visible leadership to regional teams and build a culture of accountability, engagement, development, and high performance
- Continue developing the brokerage service line so it is scalable, competitive, operationally effective, and aligned with broader priorities
- Partner with Sales, Operations, Customer Service, Finance, Compliance, BI, Training, and global stakeholders
- Improve service consistency, process effectiveness, and organizational capability across the North America brokerage network
- Oversee third-party and outsourced brokerage relationships
- Maintain customs compliance, audit readiness, and regulatory oversight across the region
- Perform other duties as assigned
Requirements
What you’ll need- Senior leadership, general management, or service line leadership experience within logistics, freight forwarding, brokerage, specialty logistics, transportation, or supply chain
- Strong experience with P&L management, commercial strategy, and revenue growth
- Demonstrated success leading and developing high-performing teams in a service-driven, operationally complex business
- Experience improving service delivery, efficiency, scalability, and performance within logistics or supply chain
- Ability to build partnerships across commercial, operational, and functional stakeholders
- Confidence operating in a regulated environment where compliance, customer service, and business performance must work together
- Strong leadership presence, sound judgement, and credibility to lead in a visible regional role
- Meaningful sector experience rather than a purely generalist commercial or corporate background
- Customs brokerage expertise is highly relevant; direct brokerage leadership experience is advantageous
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Inclusive culture and wellness resources