Gestionnaire de Cas, Bilingual Caseworker

Cencora

. Manage assigned projects and/or cases .

Posted 9/21/2026full-timeRemote • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management protocols, including clinical monitoring and compliance, while effectively communicating with patients and healthcare professionals. Proficient in managing projects and implementing call-center programs within the pharmaceutical distribution industry.

Highest-signal resume keywords

Bilingual French/EnglishCase Management ProtocolsCustomer Service ExperiencePharmaceutical Distribution KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical MonitoringData CollectionAdverse-Event ReportingMarket Research InitiativesAutomated Warehouse Operating System KnowledgeAnalytical SkillsMathematical SkillsProject ManagementCompliance ProgramsTelephone Support

Soft Skills

Attention to DetailProblem-Solving SkillsEffective Communication SkillsInterpersonal SkillsOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointProgram-Specific Database

Industry Keywords

Pharmaceutical IndustryHealthcare ProfessionalsPatient ProgramsFunding BodiesSpecial Access Programs

About the role

Key responsibilities & impact

Manage assigned projects and/or cases
Adhere to general company processes
Implement call-centre programs and provide telephone support to patients, healthcare professionals, and funding bodies
Support funding and access issues, including private, public, and special access programs and compliance programs
Administer and follow case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, and allied health professionals
Make significant numbers of outbound calls as part of patient programs
Document each activity in the program-specific database
Participate in ongoing refresher and specialized product/program training
Provide feedback on protocols, databases, processes, and interdepartmental relationships
Communicate case-management updates during planned absences
Participate in training new caseworkers, including shadowing and call monitoring
Report all adverse events to assigned departments
Perform other duties and tasks as required

Requirements

What you’ll need

Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
Minimum of one (1) year of experience in customer service
Bilingual French/English required
Ability to multitask
Attention to detail
Strong problem-solving skills
Experience in the medical and pharmaceutical field is an asset
Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs
Advanced knowledge of the pharmaceutical distribution industry
Working knowledge of an automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Effective oral and written communication skills
Effective interpersonal and leadership skills
Effective organizational skills
Ability to consistently meet deadlines
Excellent presentation skills
May have daily contact with unilingual English-speaking customers, patients, or cross-functional peers

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities