Gestionnaire de Cas, Bilingue

Cencora

. Manage assigned projects and/or cases .

Posted 10/5/2026full-timeRemote • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management protocols, including clinical monitoring and compliance, while effectively communicating with patients and healthcare professionals. Proficient in managing projects and providing telephone support within the pharmaceutical distribution industry.

Highest-signal resume keywords

Bilingual French/EnglishCustomer Service ExperiencePharmaceutical Distribution KnowledgeCase Management ProtocolsStrong Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementData CollectionClinical MonitoringAdverse Event ReportingMarket Research InitiativesMultitaskingAnalytical SkillsMathematical SkillsBusiness AcumenCompliance Programs

Soft Skills

Attention to DetailEffective Communication SkillsInterpersonal SkillsLeadership SkillsOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointAutomated Warehouse Operating System

Industry Keywords

Pharmaceutical IndustryHealthcare ProfessionalsPatient ProgramsFunding BodiesSpecial Access Programs

About the role

Key responsibilities & impact

Manage assigned projects and/or cases
Adhere to general company processes
Implement call-centre programs and provide telephone support to patients, healthcare professionals, and funding bodies
Support funding and access issues, including private, public, and special access programs and compliance programs
Administer and follow case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers
Implement pharmaceutical and biotechnology market research initiatives with physicians, patients, pharmacists, and allied health professionals
Make significant volumes of outbound calls for patient programs
Document every activity in the program-specific database
Participate in refresher and specialized product or program training
Provide feedback on protocols, databases, processes, and inter-departmental relationships
Communicate case-management updates to the manager, pod, and program-trained colleagues during planned absences
Help train new caseworkers through shadowing and call monitoring
Report all adverse events to assigned departments
Perform other duties and tasks as required

Requirements

What you’ll need

Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
Minimum of one (1) year of customer service experience
Bilingual French/English required
Ability to multitask
Attention to detail
Strong problem-solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel, and Outlook
Advanced knowledge of the pharmaceutical distribution industry
Working knowledge of an automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Effective oral and written communication skills
Effective interpersonal and leadership skills
Effective organizational skills
Ability to consistently meet deadlines
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs
May have daily contact with unilingual English-speaking customers, patients, or cross-functional peers

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities