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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in reimbursement processes, case management, and customer support within the pharmaceutical industry. Proficient in bilingual communication and skilled in utilizing Microsoft Office tools to enhance operational efficiency.
Highest-signal resume keywords
Reimbursement ProcessesBilingual CommunicationCustomer Service ExperiencePharmaceutical Industry KnowledgeMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reimbursement DocumentationCase ManagementWorkflow CoordinationBudget ManagementAutomated Warehouse Systems
Soft Skills
Attention To DetailProblem-Solving SkillsOrganizational SkillsInterpersonal SkillsEffective Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint
Industry Keywords
Pharmaceutical CommercializationCustomer OperationsPatient Support WorkflowsABC Policies And Procedures
About the role
Key responsibilities & impact- Assist reimbursement processes for coverage-related requests across customer operations and patient support workflows
- Coordinate benefits documentation, case updates, follow-up activities, and reimbursement support communications
- Resolve routine reimbursement issues, documentation gaps, and workflow exceptions
- Maintain accurate case records, reimbursement documentation, and system updates
- Monitor reimbursement trends, recurring issues, and escalation indicators
- Work with internal and external stakeholders to clarify reimbursement requirements and support case resolution
- Contribute to process improvements, workflow updates, and operational readiness efforts
- Support Cencora’s patient and provider support and pharmaceutical commercialization services in Canada through Innomar Strategies
Requirements
What you’ll need- Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar fields, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
- Minimum of one (1) year of experience in customer service
- Bilingual in Canadian French and English
- Ability to multitask
- Attention to detail
- Strong problem-solving skills
- Experience in the medical and pharmaceutical field is an asset
- Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs
- Effective oral and written communication skills
- Strong organizational, interpersonal, leadership, presentation, negotiation, analytical, mathematical, and business skills
- Knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating systems
- Ability to consistently meet deadlines
- Ability to establish and manage budgets and expenses
- Knowledge of ABC policies and procedures
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process