Gestionnaire de Cas, Bilingue

Cencora

. Manage assigned projects and cases .

Posted 10/27/2026full-timeRemote • CanadaJunior💰 CA$45,900 - CA$71,940 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, customer service, and compliance within the pharmaceutical and healthcare sectors. Proficient in managing projects, data entry, and utilizing Microsoft Office tools to enhance operational efficiency.

Highest-signal resume keywords

Case ManagementCustomer Service ExperienceBilingual in Canadian French and EnglishKnowledge of Pharmaceutical Distribution IndustryStrong Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocument VerificationClinical MonitoringAdverse-Event ReportingBudget ManagementMarket ResearchCompliance ProgramsTherapy Disruption MonitoringAutomated Warehouse Operating SystemsPerformance Metrics Management

Soft Skills

Attention to DetailEffective Communication SkillsOrganizational SkillsInterpersonal SkillsMultitasking Ability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointProgram-Specific Databases

Industry Keywords

Pharmaceutical IndustryHealthcareCustomer SupportBusiness AdministrationSales and Marketing

About the role

Key responsibilities & impact

Manage assigned projects and cases
Provide first-point-of-contact support for HR-related calls, emails, and customer requests
Provide telephone support for funding and access issues and compliance programs
Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
Conduct pharmaceutical and biotechnology market research initiatives with healthcare professionals and patients
Make outbound calls as part of patient programs
Document activities in program-specific databases
Process basic administrative transactions, approvals, data entry, and document verification
Guide associates on company practices and self-service tools
Escalate complex cases to the appropriate level 2 specialist or level 3 COE representative
Manage incoming and outgoing forms and information and scan documents
Identify and resolve customer issues and anticipate additional information needs
Meet performance metrics for call resolution, average response time, case response, and case/call quality
Attend refresher and specialized training
Provide feedback on protocols, databases, processes, and inter-departmental relationships
Communicate case-management updates during absences
Help train new caseworkers through shadowing and call monitoring
Report adverse events to assigned units/departments
Perform other assigned HR duties and projects

Requirements

What you’ll need

Broad training in business administration, accountancy, sales, marketing, computer sciences or similar vocations, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
Minimum of one (1) year experience in customer service
Bilingual in Canadian French and English
Ability to multitask
Attention to detail
Strong problem-solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel, and Outlook
Effective oral and written communication skills
Strong organizational and interpersonal skills
Ability to establish and manage budgets and expenses
Leadership, presentation, and negotiation skills
Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs
Advanced knowledge of the pharmaceutical distribution industry
Working knowledge of automated warehouse operating systems
Strong business, financial, analytical, and mathematical skills
Ability to consistently meet deadlines
Excellent problem-solving skills

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Reasonable accommodations during the employment process