Gestionnaire de cas bilingue – Unilingue

Cencora

. Manage assigned projects and/or cases .

Posted 9/28/2026full-timeRemote • CanadaJunior💰 CA$45,900 - CA$71,940 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage projects and cases effectively while maintaining communication with clients. Proficient in administrative processing and case management within the pharmaceutical and medical fields, with a focus on compliance and data management.

Highest-signal resume keywords

Customer Service ExperienceBilingual in Canadian French and EnglishKnowledge of Pharmaceutical Distribution IndustryStrong Problem-Solving SkillsWorking Knowledge of Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementData EntryDocument VerificationBudget ManagementAnalytical SkillsMathematical SkillsAdministrative ProcessingCompliance MonitoringMarket ResearchPatient Follow-Up

Soft Skills

Attention to DetailEffective Communication SkillsOrganizational SkillsInterpersonal SkillsLeadership Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointAutomated Warehouse Operating Systems

Industry Keywords

Pharmaceutical IndustryHealthcare ProvidersAdverse Event ReportingClinical MonitoringCustomer Requests

About the role

Key responsibilities & impact

Manage assigned projects and/or cases
Provide first-point-of-contact support for calls, emails, and customer requests
Resolve questions and issues related to HR processes, systems, and policies
Record questions and requests, communicate resolutions, and update case-management records
Follow up with customers and conduct additional research as needed
Maintain communication with customers until requests are resolved
Perform basic administrative processing, transaction approvals, data entry, and document verification
Guide associates on company practices and tools, including Intranet, ESS, and MSS
Escalate complex cases to appropriate Level 2 specialists or Level 3 COE representatives
Manage incoming and outgoing forms and information; scan documents
Provide telephone support for funding, access, and compliance programs
Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with healthcare providers
Implement pharmaceutical and biotechnology market-research initiatives
Make significant outbound calls for patient programs
Document activities in program-specific databases
Attend refresher and specialized product/program training
Provide feedback on protocols, databases, processes, and inter-departmental relationships
Communicate case status to managers, pods, and trained colleagues during absences
Assist managers with training new caseworkers, including shadowing and call monitoring
Report all adverse events to assigned units/departments
Perform other assigned duties and tasks

Requirements

What you’ll need

Broad training in business administration, accountancy, sales, marketing, computer sciences or similar vocations, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Bilingual in Canadian French and English
Ability to multitask
Attention to detail
Strong problem-solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel and Outlook
Effective oral and written communication skills
Strong organizational skills
Ability to establish and manage budgets and expenses
Excellent interpersonal, leadership, presentation, and negotiation skills
Advanced knowledge of the pharmaceutical distribution industry
Working knowledge of automated warehouse operating systems
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to consistently meet deadlines
Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs
Availability to consistently work 12:00 PM to 8:00 PM EST, Monday to Friday

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Reasonable accommodations during the employment process and employment