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Infirmière Gestionnaire de Cas, 6 month contract
Cencora. Support patients and health care providers by providing information on Patient Support services, specific diseases, and therapies based on manufacturer materials and product monographs .
About the role
Key responsibilities & impact- Support patients and health care providers by providing information on Patient Support services, specific diseases, and therapies based on manufacturer materials and product monographs
- Assist patients and caregivers with assessments related to Patient Support services
- Liaise between patients, families, and health care providers regarding medication access
- Address inquiries about program services, disease states, and products
- Provide ongoing disease-state and product support to promote patient adherence
- Refer patients to health care providers for clinical questions beyond program materials
- Document patient information and interactions in the electronic patient record
- Conduct ongoing file reviews and updates reflecting the patient journey
- Follow case-management protocols, including data collection, follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary health care providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training sessions provided by the pharmaceutical team
- Attend pharmaceutical and patient meetings, conferences, and work with patient associations and advocacy groups as needed
- Coordinate with health care providers, pharmacies, and infusion/injection clinics on treatment logistics and issue resolution
- Maintain communication with the manager, team, and client regarding patient-case management
- Assist with training new Nurse Case Managers and provide feedback on protocols, databases, processes, and interdepartmental processes
- Report adverse events and severe adverse events according to program procedures
- Perform other assigned duties and tasks; may be required to be on standby/on call
Requirements
What you’ll need- A Diploma in health care or a related field, with a preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry
- Fluency in French and/or English may be required depending on program and geographic location
- At least five years of experience in application and systems design and implementation in a development environment
- At least three years of experience in a similar team lead role or equivalent
- Extensive experience with relevant development technologies
- Continuous professional development
- Experience successfully leading, coaching, and managing an application or software development team
- Experience designing and developing applications or software, conducting design and code reviews, providing time, cost, and resource estimates, and developing project plans and activities
- Experience with application coding standards, software standards, processes, procedures, and quality management, including software documentation
- Experience working with an agile software development methodology or framework
- Experience managing employee performance and creating an environment for team members to perform at their best
- Knowledge of formal change and release management processes
- Knowledge of software architecture and design patterns
- Experience gathering business requirements and designing appropriate applications and databases
- Problem-solving and analytical abilities
- Ability to work effectively across functions and within a small team
- Team leadership, delegation, task assignment, motivation, and training abilities
- Ability to think logically, clearly, conceptually, creatively, and innovatively
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process and employment