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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient support services, case management, and healthcare coordination, with a strong focus on medication access and adherence. Proficient in documenting patient interactions and collaborating with healthcare providers to ensure optimal patient outcomes.
Highest-signal resume keywords
Licensed Nurse (RN or RPN/LPN)Patient Support ServicesCase Management ExperienceFluency in French and/or EnglishStrong Analytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentMedication Access CoordinationData Collection and DocumentationAdverse Event ReportingTherapy Disruption MonitoringKPI TrackingHealthcare Provider LiaisonFile ReviewTherapy TrainingProblem Solving
Soft Skills
Team LeadershipMotivationTraining AbilitiesIndependent WorkEffective Communication
Tools & Technologies
Electronic Patient RecordsCase Management Protocols
Certifications & Qualifications
Active Registration from the College of Nurses
Industry Keywords
HealthcarePharmaceuticalInsuranceBio-PharmaceuticalPatient Advocacy
About the role
Key responsibilities & impact- Provide support to patients and health care providers regarding Patient Support services, diseases, and therapies
- Assist patients and caregivers with assessments related to Patient Support services
- Liaise between patients, families, and health care providers regarding medication access
- Address inquiries about program services, disease states, and products
- Provide ongoing disease-state and product support to promote patient adherence
- Refer patients to healthcare providers for clinical questions beyond program materials
- Document patient information and interactions in electronic patient records
- Conduct ongoing file reviews and update patient journeys
- Follow case-management protocols, including data collection, follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training
- Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups
- Coordinate with healthcare providers, pharmacies, and infusion/injection clinics on treatment logistics and issue resolution
- Maintain communication with the manager, team, and client regarding patient cases
- Assist with training new Nurse Case Managers and provide feedback on protocols, databases, processes, and interdepartmental processes
- Report adverse events and severe adverse events according to program procedures
- Perform other assigned duties and tasks
- May be required to provide standby/on-call coverage
Requirements
What you’ll need- A Diploma in health care or a related field; Bachelor’s degree preferred
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry
- Fluency in French and/or English may be required depending on program and geographic location
- Experience with healthcare and case management
- Ability to solve problems and work independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to work effectively across functions and within a small team
- Ability to consistently deliver high-quality professional work in a dynamic environment
- Team leadership, management, motivation, and training abilities
- Experience delegating and assigning tasks within a team
- Logical, clear, conceptual, creative, and innovative thinking
- Ability to be on standby/on call as required
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process and employment
- Full-time employment
- 12-month contract role