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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient support services, including medication access, adherence, and case management. Proficient in collaborating with healthcare providers and reimbursement specialists while maintaining accurate patient documentation and communication.
Highest-signal resume keywords
Licensed Nurse (RN or RPN/LPN)Patient Support ServicesReimbursement ExperienceFluency in French and/or EnglishHematology and/or Nephrology Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentsCase Management ProtocolsData CollectionAdverse Event ReportingElectronic Patient RecordsInternet ResearchMicrosoft WordMicrosoft ExcelMicrosoft PowerPointTherapy Funding Coordination
Soft Skills
Strong Communication SkillsProblem-SolvingTeamworkInterpersonal SkillsLeadership
Certifications & Qualifications
Active Registration from College of Nurses
Industry Keywords
HealthcarePharmaceuticalInsurancePatient AdvocacyTherapy Disruption Monitoring
About the role
Key responsibilities & impact- Provide support to patients and health care providers regarding Patient Support services, diseases, and therapies
- Assist patients and caregivers with assessments related to Patient Support services
- Liaise between patients, families, and health care providers regarding medication access
- Address program, disease-state, and product-related inquiries using provided materials
- Support patient adherence through ongoing disease-state and product-related assistance
- Refer clinical questions beyond program materials to healthcare providers
- Document patient information and interactions in electronic patient records
- Conduct ongoing file reviews and updates reflecting the patient journey
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training, pharmaceutical meetings, patient meetings, and conferences
- Work with patient associations and advocacy groups
- Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and issue resolution
- Maintain communication with the manager, team, and client regarding patient cases
- Assist in training new Nurse Case Managers
- Provide feedback on protocols, databases, processes, and inter-departmental processes
- Report Adverse Events / Severe Adverse Events according to program procedures
- Perform other assigned duties and potentially work on standby/on call
Requirements
What you’ll need- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- A diploma in health care or a related field
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- At least two (2) years of experience in public or private third-party reimbursement contexts, sales, care management, clinical support in the pharmaceutical industry, or related experience
- Fluency in French and/or English may be required depending on program and geographic location
- Experience in hematology and/or nephrology is an asset
- Proficiency in internet research and computer skills
- Strong oral and written communication, problem-solving, teamwork, telephone, analytical, mathematical, negotiation, presentation, interpersonal, leadership, organizational, and customer service skills
- Ability to communicate and understand medical information
- Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs
- Willingness to travel at least 15% of the time each year
- Ability to work autonomously, under pressure, multitask, handle sensitive issues, meet deadlines, and resolve issues effectively
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Inclusive culture and wellness resources