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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient support services, including medication access, adherence promotion, and case management. Proficient in communication, problem-solving, and collaboration with healthcare providers and patients to ensure effective therapy access and support.
Highest-signal resume keywords
Licensed Nurse (RN or RPN/LPN)Patient Support ServicesCase Management ProtocolsReimbursement ExperienceFluency in French and/or English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentData CollectionAdverse-Event ReportingTherapy Disruption MonitoringInternet ResearchAnalytical SkillsPresentation Techniques
Soft Skills
Strong Communication SkillsProblem-Solving SkillsInterpersonal SkillsOrganizational SkillsTeamwork
Tools & Technologies
Electronic Patient RecordsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointOffice Programs
Certifications & Qualifications
Active Registration from the College of Nurses
Industry Keywords
HealthcarePharmaceuticalInsuranceCare ManagementThird-Party Reimbursement
About the role
Key responsibilities & impact- Provide support to patients and health care providers regarding Patient Support services, specific diseases, and therapies
- Assist patients and caregivers with assessments related to Patient Support services
- Liaise between patients, families, and health care providers regarding medication access
- Address program, disease-state, and product-related inquiries using provided materials
- Offer continuous support to promote patient adherence
- Refer patients to healthcare providers for clinical questions beyond program materials
- Document patient information and interactions in electronic patient records
- Conduct ongoing file reviews and updates
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training sessions
- Attend pharmaceutical meetings, patient meetings, and conferences; work with patient associations and advocacy groups
- Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and issue resolution
- Maintain clear communication with the manager, team, and client regarding patient cases
- Assist in training new Nurse Case Managers
- Provide feedback on protocols, databases, processes, and inter-departmental processes
- Report adverse events and severe adverse events according to program procedures
- Perform other assigned duties; may be required to work standby/on call
Requirements
What you’ll need- Baccalauréat ou diplôme d’infirmier(ère) autorisé(e) (IA), diplôme d’études supérieures ou expérience spécifique de gestion d’un cabinet est préférable
- A Diploma in health care or a related field, with a preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- At least two (2) years of experience in public or private third-party reimbursement context, sales, care management, clinical support in the pharmaceutical industry, or related experience
- Fluency in French and/or English may be required depending on program and geographic location
- Proficiency in internet research and computer skills
- Strong oral and written communication, problem-solving, teamwork, telephone, analytical and mathematical skills
- Ability to communicate and understand medical information
- Ability to handle sensitive issues involving conflicting viewpoints and strong negotiation skills
- Effective interpersonal and leadership skills
- Organizational skills and attention to detail
- Ability to consistently meet deadlines
- Proficiency in presentation techniques
- Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs
- Willing to travel at least 15% of the time each year
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities