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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient support services, including medication access, adherence promotion, and case management protocols. Proficient in collaborating with healthcare providers and managing patient interactions while ensuring compliance with program procedures.
Highest-signal resume keywords
Licensed Nurse (RN or RPN/LPN)Patient Support ServicesCase Management ProtocolsFluency in French and/or EnglishExperience in Hematology and/or Nephrology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentsMedication Access CoordinationData CollectionAdverse Event ReportingMicrosoft WordMicrosoft ExcelMicrosoft PowerPointInternet ResearchTherapy Disruption MonitoringKPI Tracking
Soft Skills
Customer ServiceCommunicationProblem-SolvingTeamworkLeadership
Certifications & Qualifications
Active Registration from the College of Nurses
Industry Keywords
HealthcarePharmaceuticalInsurancePatient AdherencePatient AdvocacyClinical QuestionsTreatment LogisticsPatient MeetingsInfusion/Injection ClinicsStandby/On Call
About the role
Key responsibilities & impact- Provide support to patients and health care providers regarding Patient Support services, diseases, and therapies
- Assist patients and caregivers with assessments related to Patient Support services
- Liaise between patients, families, and healthcare providers regarding medication access
- Address program, disease-state, and product-related inquiries using approved materials
- Provide ongoing support to promote patient adherence
- Refer patients to healthcare providers for clinical questions beyond program materials
- Document patient information and interactions in electronic patient records
- Review and update files throughout the patient journey
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and identify alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training and pharmaceutical meetings
- Attend patient meetings and conferences and work with patient associations and advocacy groups
- Coordinate with healthcare providers, pharmacies, and infusion/injection clinics on treatment logistics and issue resolution
- Maintain clear communication with the manager, team, and client
- Assist in training new Nurse Case Managers
- Provide feedback on protocols, databases, processes, and interdepartmental processes
- Report adverse events and severe adverse events according to program procedures
- Perform other assigned duties and work on standby/on call as required
Requirements
What you’ll need- Baccalauréat ou diplôme d’infirmier(ère) autorisé(e) (IA), diplôme d’études supérieures ou expérience spécifique de gestion d’un cabinet est préférable, avec cinq (5) années d’expérience en soins infirmiers
- A Diploma in health care or a related field, with a preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Fluency in French and/or English may be required depending on program and geographic location
- Experience in hematology and/or nephrology is an asset
- Strong patient-centered approach
- Ability to multitask and work under pressure
- Excellent customer service, telephone, communication, problem-solving, teamwork, negotiation, analytical, mathematical, organizational, interpersonal, leadership, and presentation skills
- Ability to communicate and understand medical information
- Proficiency in internet research and computer skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs
- Ability to consistently meet deadlines
- Willingness to travel at least 15% of the time each year
- Ability to work on standby/on call as required
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process