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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in proactive customer engagement, consultative selling, and account management, with a strong focus on maintaining accurate CRM records and coordinating cross-functional activities. Possesses a solid understanding of contract negotiation, sales fundamentals, and the ability to analyze performance data to drive business growth.
Highest-signal resume keywords
Proactive Customer EngagementConsultative SellingAccount ManagementContract NegotiationCRM Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales SupportBusiness DevelopmentAccount PlanningSales Activity AnalysisContract ConceptsPricing StructuresRemote SellingSolution AdoptionCustomer Interaction DocumentationForecasting Reliability
Soft Skills
Relationship BuildingNegotiation SkillsAnalytical ThinkingCommunication SkillsProblem Solving
Tools & Technologies
CRM SoftwareSales ToolsDigital Communication PlatformsReporting ToolsPipeline Management Systems
Certifications & Qualifications
Certified Inside Sales Professional (CISP)Certified Strategic Account Manager (CSAM)
Industry Keywords
Inside SalesSales SupportAccount ManagementBusiness AdministrationHealthcare SalesCommodity Product SalesSales FundamentalsCustomer FeedbackService SignalsCompliance Expectations
About the role
Key responsibilities & impact- Initiate proactive customer engagement across digital channels to progress opportunities, renewals, and expansions
- Develop territory and account contact plans to optimize outreach cadence and follow-up activities
- Conduct pre- and post-interaction research to define objectives, anticipate customer needs, and document next actions
- Negotiate commercial terms within established policy and coordinate quoting and contract documentation for activation
- Coordinate account program activities and solution adoption milestones with cross-functional partners
- Monitor product availability, service signals, and customer feedback to identify risks and escalate issues
- Maintain accurate CRM and reporting records to strengthen pipeline visibility, forecasting reliability, and audit readiness
Requirements
What you’ll need- Bachelor's degree in business administration, marketing, communications, sales, commerce, or a related field, or equivalent experience required
- 2+ years of experience in inside sales, sales support, account management, business development, or a related field required
- Certified Inside Sales Professional (CISP) (AA-ISP) or equivalent preferred
- Certified Strategic Account Manager (CSAM) or equivalent certification preferred
- Working knowledge of business administration, sales, and marketing fundamentals
- Knowledge of remote selling motions across phone, video, and digital channels
- Ability to apply consultative selling and value-based messaging to customer needs
- Ability to develop and maintain long-term customer partnerships within assigned accounts
- Knowledge of contract concepts, pricing structures, and compliance expectations
- Ability to negotiate commercial terms within defined policies and guardrails
- Ability to conduct pre-call research, account planning, and post-call follow-up actions
- Ability to identify and qualify opportunities and progress them through close and renewal
- Ability to analyze sales activity, profitability, and performance data to prioritize actions
- Working knowledge of CRM and sales tools for pipeline, activity, and forecasting visibility
- Ability to coordinate onboarding, program implementation, and adoption activities across stakeholders
- Knowledge of product/solution positioning, access pathways, and launch coordination practices
- Working knowledge of institutional healthcare and/or commodity product sales environments
- Ability to document customer interactions and maintain accurate commercial records
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities