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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Key Account Management and Strategic Account Planning, with a strong focus on relationship-building and commercial governance. Proven ability to manage complex customer relationships and drive revenue growth through effective negotiation and collaboration across diverse teams.
Highest-signal resume keywords
Key Account ManagementStrategic Account ManagementCommercial ManagementSalesforce ExperienceRelationship-Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategic Account PlanningRevenue GrowthPricing ManagementMargin ManagementPipeline ManagementRisk ManagementAccount ExpansionCross-SellingTenders ManagementNegotiation
Soft Skills
CommunicationInfluencingCollaborationOrganizational SkillsStakeholder Management
Tools & Technologies
Salesforce
Industry Keywords
HealthcarePharmaceuticalsPharmaceutical Logistics3PLSupply Chain
About the role
Key responsibilities & impact- Manage and develop a portfolio of strategic European customer accounts across multiple markets
- Build trusted relationships with customer stakeholders across procurement, supply chain, quality, regulatory, finance and leadership
- Develop and deliver strategic account plans covering customer priorities, growth opportunities, risks, renewals and value-creation opportunities
- Identify and develop cross-sell, up-sell and account expansion opportunities
- Lead and support commercial activity relating to renewals, tenders and contract expansions, considering pricing and margin
- Coordinate operations, quality, finance, legal, IT, regulatory, customer service and other teams to provide a joined-up customer experience
- Establish account governance through customer reviews, performance discussions, opportunity management and risk or issue escalation
- Maintain accurate account, opportunity and renewal information within Salesforce and contribute to regional business reporting
- Work with European market and commercial teams to ensure customer strategies are commercially appropriate and operationally achievable
- Identify opportunities to grow existing customer relationships, services and solutions across European markets
- Represent customer priorities, opportunities and market insights within European commercial and account forums
- Build relationships across a matrix organisation and align teams around shared customer and commercial objectives
- Share best practice and strengthen strategic account planning, commercial awareness and customer engagement across the wider team
Requirements
What you’ll need- Strong experience within Key Account Management, Strategic Account Management, Commercial Management, Customer Leadership or a similarly relevant role
- Experience managing complex, high-value customer relationships involving multiple stakeholders, functions or markets
- Experience developing existing customer relationships through renewals, account expansion, cross-selling, tenders or commercial negotiations
- Ability to develop and deliver effective strategic account plans
- Strong commercial understanding, including revenue growth, pricing, margin management, pipeline management or commercial governance
- Strong relationship-building, communication, influencing and negotiation skills
- Comfortable working with stakeholders at different levels, internally and externally
- Ability to collaborate across different countries, functions and teams within a matrix organisation
- Organised approach to account planning, reporting, risk management and following through on commitments
- Ability to understand customer needs and translate them into clear priorities and opportunities
- Experience within healthcare, pharmaceuticals, pharmaceutical logistics, 3PL, supply chain or another regulated or complex service environment is advantageous but not essential
- Relevant higher education, professional qualifications or equivalent practical experience would be beneficial
- Experience with Salesforce
Benefits
Comp & perks- Benefit offerings outside the US may vary by country and will be aligned to local market practice
- Eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements
- Equal employment opportunity
- Reasonable accommodations during the employment process