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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing import, export, and domestic operations while ensuring high standards of customer service and compliance with regulatory requirements. Proven ability to develop staff capabilities, optimize operational efficiency, and implement effective communication strategies.
Highest-signal resume keywords
People ManagementInternational Airfreight KnowledgeRegulatory ComplianceInformation Technology ProficiencyPerformance Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational EfficiencyService Quality MonitoringContract NegotiationKPI ManagementTraining Program Development
Soft Skills
Clear CommunicationDecision-MakingAdaptabilityResults OrientationTeamwork
Tools & Technologies
Office SystemsIT Support Services
Industry Keywords
Import OperationsExport OperationsCustomer ServiceAirline RoutingsGovernment Legislative Requirements
About the role
Key responsibilities & impact- Manage and ensure the smooth running of import, export, domestic operations and customer service for World Courier
- Identify and implement processes and training to improve service outcomes
- Maintain and develop performance standards and customer outcomes
- Review operational and customer service efficiency
- Ensure accurate, consistent, timely and concise internal and external communications
- Develop industry relationships to establish optimal shipment transits
- Take proactive action to prevent service delivery problems
- Monitor and measure service quality across systems, staff and carriers
- Create and implement strategies and plans to develop staff capabilities
- Review and adapt organisational structure to support development
- Monitor and develop the network to ensure service delivery
- Supervise operations staff directly or indirectly
- Develop annual training and cross-training/multitasking programs
- Keep staff informed about operations policies, procedures, guidelines, regulatory compliance, and relevant IT developments
- Work with Information Technology to ensure office systems and support services are operational
- Represent Operations interests to Information Technology and provide feedback
- Induct, supervise, evaluate and develop staff
- Monitor staff KPIs and conduct performance appraisals at least every six months
- Manage poor performance through training, supervision, feedback and coaching
- Obtain General Manager approval before dismissal or managing out staff
- Monitor secure, speedy and innovative airline routings
- Lead or oversee contract and rate negotiations with agents and carriers
- Optimize arrangements with airlines, ground handlers and routings for efficiency and cost-effectiveness
- Comply with government, regulatory and industry requirements
- Prepare an annual Operations Plan for the General Manager
- Prepare monthly operations reports and a six-monthly overview for the General Manager
- Complete internal reporting for Head Office by required deadlines
- Report directly to the General Manager
Requirements
What you’ll need- Experienced people management
- International experience (e.g. in an MNC, overseas study)
- Experience in similar role
- Thorough knowledge of the international airfreight industry
- Comprehensive understanding of government legislative requirements
- Information Technology proficient
- Ability to analyze numerical and narrative information systematically
- Ability to adapt to change and uncertainty
- Ability to generate creative ideas and approaches to problems
- Sound decision-making and risk-management ability
- Planning and organizing skills
- Results orientation
- Teamwork and accountability
- Commitment to excellence
- Clear and concise verbal and written communication
- Self-management under pressure
Benefits
Comp & perks- Benefit offerings outside the US may vary by country and will be aligned to local market practice
- Equal employment opportunity and non-discriminatory recruiting, training, compensation, benefits, promotions and transfers
- Reasonable accommodations during the employment process for individuals with disabilities