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Cencora

Personal Care Specialist

Cencora

. Record patient interactions, update case notes in pharmacy systems, and maintain privacy requirements .

Posted 9/28/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing prior authorizations, verifying insurance coverage, and maintaining compliance with HIPAA regulations. Proficient in managing patient interactions and coordinating with specialty pharmacy teams to ensure efficient service delivery.

Highest-signal resume keywords
Prior Authorization ProcessingInsurance VerificationPatient Interaction ManagementHIPAA ComplianceHealthcare Administration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Pharmacy Systems ManagementClinical Documentation CollectionFormulary Information ReviewFinancial Assistance EnrollmentPatient Eligibility Information Collection
Soft Skills
Effective CommunicationProblem-SolvingAttention to Detail
Certifications & Qualifications
High School Diploma/GEDHealthcare Administration Degree
Industry Keywords
Patient InteractionsCase NotesSpecialty Pharmacy ReferralsInsurance CoveragePayer-Specific Forms

About the role

Key responsibilities & impact
  • Record patient interactions, update case notes in pharmacy systems, and maintain privacy requirements
  • Process prior authorization requests by collecting clinical documentation, completing payer-specific forms, submitting requests, and tracking status
  • Verify insurance coverage by reviewing patient insurance cards, checking formulary information, and documenting coverage details
  • Support financial assistance enrollment by collecting patient eligibility information, completing manufacturer copay applications, and submitting paperwork to program administrators
  • Coordinate specialty pharmacy referrals by processing forms, verifying insurance benefits, scheduling patient calls, and liaising with specialty pharmacy teams
  • Respond to routine patient inquiries, provide status updates, answer basic questions using provided scripts, and escalate complex issues
  • Track pending prior authorizations by monitoring submission dates, following up with payers, and notifying senior staff of delays or denials

Requirements

What you’ll need
  • High School Diploma/GED or equivalent experience required
  • Associate's degree in healthcare administration, life sciences, pharmacy technology, or a related field or equivalent experience preferred
  • 3+ years of experience in pharmacy support, prior authorization processing, insurance verification, or healthcare administrative roles required
  • Health Insurance Portability and Accountability Act (HIPAA) or applicable compliance training required

Benefits

Comp & perks
  • Medical, dental, and vision care
  • Backup dependent care
  • Adoption assistance
  • Infertility coverage
  • Family building support
  • Behavioral health solutions
  • Paid parental leave
  • Paid caregiver leave
  • Training programs
  • Professional development resources
  • Mentorship programs
  • Employee resource groups
  • Volunteer activities