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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational management and project leadership capabilities, with expertise in copay processing and quality control. Proficient in developing and mentoring teams while implementing process improvements and strategic planning.
Highest-signal resume keywords
Operational Management ExpertiseProject Management SkillsChange Management LeadershipBilingualism (French and English)Knowledge of Reimbursement and Patient Assistance Programs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Policies and ProcessesLean-Sigma MethodologyFull-Service Call Center ProgramsAnalytical and Mathematical SkillsDatabase Elements and Functionality
Soft Skills
Strong Decision-Making CapabilitiesExceptional Problem-Solving SkillsStrong Interpersonal SkillsOrganizational AgilityAbility to Develop and Grow Talent
Tools & Technologies
Microsoft Office
Industry Keywords
Pharmaceuticals IndustryBiotech IndustryProgram ManagementQuality ControlTelephony Performance
About the role
Key responsibilities & impact- Lead centralized resources and support programs by providing ready-now resources for operational activities
- Lead the centralized copay team in copay processing, process improvement, and KPI performance
- Implement and oversee standardized quality control across all programs
- Provide oversight and support for planning and operational implementation of program changes
- Promote quality standards across programs with Program Management
- Continuously develop centralized program operations
- Review staffing capacity and quality processes with Program Management and recommend process improvements
- Interface with Program Management, accounting, CSL, Innomar Pharmacy/Partners, and clients regarding copay services
- Maintain Innomar Program SOPs and standard process flows
- Support review and updates to program-specific SOPs and work instructions
- Establish and monitor best practices for enhanced telephony performance, including real-time monitoring
- Enable Field Case Manager best practices and operational standards
- Participate in projects focused on operational activities for Specialty Services Programs
- Support new program launches with subject-matter expertise
- Develop, mentor, and manage direct reports or other program team members; assign work and guide delivery
Requirements
What you’ll need- Four-year bachelor’s degree or equivalent combination of experience and education
- Minimum seven (7) years of experience
- Minimum seven (7) years of experience, including at least five (5) years in a progressive management role
- Knowledge of reimbursement, patient assistance programs, database elements and functionality, and operational policies and processes
- Experience with full-service call center programs
- Demonstrated change management leadership
- Project and operational management expertise
- Knowledge of Lean-Sigma or another continuous improvement methodology is an asset
- Experience in pharmaceuticals/biotech industry is an asset
- Strong operational knowledge
- Exceptional project management skills
- Analytical, conceptual, and problem-solving skills
- Ability to manage multiple tasks along a parallel process
- Strong decision-making capabilities
- Critical thinking and creative, innovative problem-solving skills
- Strong industry and company business knowledge
- Strategic thinking and long-term planning experience
- Bilingualism (French and English) strongly preferred
- Ability to proficiently use computers and good knowledge of Microsoft Office
- Strong analytical and mathematical skills
- Strong business acumen
- Strong interpersonal and leadership skills
- Ability to develop and grow talent
- Strong organizational agility and ability to manage teams through change
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities