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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in reimbursement processes and patient support within the pharmaceutical and healthcare sectors, with strong analytical, organizational, and communication skills. Bilingual in French and English, capable of navigating complex funding mechanisms and coordinating with healthcare professionals to optimize patient outcomes.
Highest-signal resume keywords
Reimbursement KnowledgePatient Support CoordinationPharmaceutical Industry ExpertiseBilingualism in French/EnglishStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reimbursement ProcessesFunding MechanismsPatient Prescription Drug CoverageFinancial Means TestingAnalytical SkillsMathematical SkillsMicrosoft OutlookMicrosoft WordMicrosoft Excel
Soft Skills
Attention to DetailOrganizational SkillsInterpersonal SkillsProblem-Solving SkillsCustomer Service Skills
Industry Keywords
Pharmaceutical IndustryHealthcare IndustryInsurance IndustryPublic FundingPrivate FundingFederal FundingRare Disease ProgramsPatient Support ServicesAdverse Event Reporting
About the role
Key responsibilities & impact- Support Cencora’s patient and provider support and pharma commercialization services in Canada through its Innomar Strategies business
- Communicate daily and ongoing with the Program Manager or Associate Program Manager regarding new and existing projects
- Demonstrate knowledge of rare disease program offerings, including disease/product pathophysiology, therapeutic area, disease process, mechanism of action, and rare disease SOPs
- Apply knowledge of public, private, and federal funding mechanisms and rare disease funding bodies in the United States and Canada
- Coordinate cases with physicians and healthcare professionals to prepare submissions meeting public/private payer criteria
- Coordinate and manage all aspects of obtaining prescription drug coverage for patients
- Coordinate cases with insurance companies, physician offices, and healthcare professionals to maximize reimbursement solutions
- Navigate lobbying processes to obtain prescription drug coverage and reimbursement for life-saving and costly medications
- Coordinate documents, submissions, and related paperwork with insurance companies and public/federal funding programs
- Implement financial means tests to maximize patient prescription drug coverage
- Coordinate pharmacy processes after funding is obtained
- Report all adverse events to assigned units/departments
- Perform other duties and tasks as required
Requirements
What you’ll need- Minimum of 1 years’ experience in the pharmaceutical, insurance or healthcare-related industries
- Previous experience in reimbursement and knowledge of public, private and federal reimbursement is required
- Minimum of one (1) years’ experience in a customer service setting
- Professional, courteous, and efficient telephone manner
- Strong proficiency in Microsoft Outlook, Word, and Excel
- Proven ability to organize time, set priorities, and multitask to meet competing work deadlines
- Strong communication and interpersonal skills, including the ability to communicate with patients in a healthcare setting on extremely sensitive topics
- Ability to work independently and in a team environment
- Attention to detail
- Bilingualism in French/English is required
- Advanced knowledge of the pharmaceutical or insurance industry
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills and attention to detail
- Ability to consistently meet deadlines
- Excellent problem-solving skills and ability to resolve issues effectively and efficiently
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities