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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pharmaceutical reimbursement processes and rare disease program management, with strong communication skills to effectively engage with patients and healthcare professionals. Proficient in coordinating complex cases to maximize prescription drug coverage and reimbursement solutions.
Highest-signal resume keywords
Pharmaceutical ReimbursementRare Disease KnowledgeCustomer Service ExperienceBilingualism (French/English)Microsoft Applications Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pharmaceutical ReimbursementRare Disease KnowledgeFinancial Means Tests ImplementationAnalytical SkillsMathematical Skills
Soft Skills
Strong Communication SkillsInterpersonal SkillsOrganizational SkillsProblem-Solving SkillsAttention to Detail
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft Excel
Industry Keywords
Healthcare IndustryInsurance IndustryPublic Funding MechanismsPrivate Funding MechanismsAdverse Events Reporting
About the role
Key responsibilities & impact- Support Cencora’s patient and provider support and pharma commercialization services in Canada through Innomar Strategies
- Communicate daily and ongoing with Program Manager / Associate Program Manager for new and existing projects
- Demonstrate in-depth knowledge of rare disease program offerings, disease/product pathophysiology, therapeutic areas, disease processes, mechanisms of action, and rare disease SOPs
- Apply knowledge of public/private and federal funding mechanisms and rare disease funding bodies in the US and Canada
- Coordinate cases with physicians and healthcare professionals to prepare submissions meeting public/private payer specifications and criteria
- Coordinate and manage all aspects required to obtain prescription drug coverage for patients
- Coordinate cases with insurance companies, physician offices, and healthcare professionals to maximize reimbursement solutions
- Navigate the lobbying process to obtain prescription drug coverage and reimbursement for life-saving and costly medications
- Coordinate documents, submissions, and related paperwork for insurance companies and public/federal funding programs
- Implement Financial Means Tests to maximize patients’ prescription drug coverage
- Coordinate pharmacy processes after funding is obtained
- Report all Adverse Events to assigned units/departments
- Perform other duties and tasks as required
Requirements
What you’ll need- Minimum of 1 years’ experience in the pharmaceutical, insurance or healthcare-related industries
- Previous experience in reimbursement and knowledge of public, private and federal reimbursement is required
- Minimum of three (3) years’ experience in a Customer Service setting
- Professional / courteous / efficient telephone manner
- Strong proficiency in Microsoft applications (Outlook, Word, Excel)
- Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
- Strong communication and interpersonal skills, including the ability to communicate with patients in a healthcare setting on extremely sensitive topics
- Ability to work independently and in a team environment
- Attention to detail
- Bilingualism, French/English is required
- Advanced knowledge of pharmaceutical or insurance industry
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills
- Ability to consistently meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Inclusive culture and wellness resources