Reimbursement Specialist, Rare Diseases

Cencora

. Manage assigned projects and/or cases .

Posted 9/15/2026full-timeRemote • CanadaJunior💰 CA$55,000 - CA$86,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management protocols, including compliance, data collection, and patient follow-up, while effectively communicating updates and training new team members. Proficient in managing projects and implementing call-center programs within the pharmaceutical and biotechnology sectors.

Highest-signal resume keywords

Case Management ProtocolsPharmaceutical Distribution KnowledgeBilingual French/EnglishCustomer Service ExperienceData Collection and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData CollectionCompliance MonitoringMarket Research InitiativesAdverse Event ReportingAnalytical SkillsMathematical SkillsProblem-Solving SkillsMultitaskingAttention to Detail

Soft Skills

Effective CommunicationInterpersonal SkillsLeadership SkillsOrganizational SkillsPresentation Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointOutlookAutomated Warehouse Operating Systems

Industry Keywords

Pharmaceutical IndustryBiotechnologyCustomer ServiceHealthcare ProfessionalsFunding Bodies

About the role

Key responsibilities & impact

Manage assigned projects and/or cases
Adhere to general company processes
Implement call-centre programs and provide telephone support to patients, healthcare professionals, and funding bodies
Support funding and access issues, including private, public, and special access programs
Support compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers
Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, and other allied health professionals
Conduct significant outbound calling as part of patient programs
Document each activity in program-specific databases
Attend ongoing refresher training and specialized training courses
Provide feedback regarding protocols, databases, processes, and inter-departmental relationships
Communicate case-management updates to the manager, pod, and program-trained colleagues during absences
Participate in training new caseworkers, including shadowing and call monitoring
Report all adverse events to assigned units/departments
Perform other duties and tasks as required

Requirements

What you’ll need

Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
Minimum of one (1) year experience in customer service
Bilingual French/English is an asset
Ability to multitask
Attention to detail
Strong problem-solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel, and Outlook
Advanced knowledge of the pharmaceutical distribution industry
Working knowledge of automated warehouse operating systems
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills
Ability to consistently meet deadlines
Ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Reasonable accommodations during the employment process