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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational coordination and customer service management skills, with a focus on process improvement and effective communication. Proficient in managing service workflows, maintaining documentation accuracy, and collaborating with cross-functional teams to enhance service delivery.
Highest-signal resume keywords
Customer Service Operations CoordinationService Workflow CoordinationStrong Presentation SkillsStakeholder ManagementPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Audit-Ready Record MaintenanceTask SequencingComplex Case TriageService Level ManagementDocumentation Accuracy
Soft Skills
Attention to DetailStrategic ThinkingSolution-Oriented ApproachRelationship BuildingMultitasking
Tools & Technologies
Common Business Systems
Certifications & Qualifications
PMP Certification
Industry Keywords
Customer OperationsProcurementOperations ManagementService KPIsContinuous Improvement
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Coordinate day-of customer service operations across channels to meet throughput, service level, and quality targets
- Support complex case triage and first-line escalations within policy thresholds
- Prepare concise manager-ready summaries, status updates, exception outlines, and recommendations
- Maintain audit-ready records, reconciliations, logs, and documentation accuracy
- Coordinate queue health, task sequencing, and real-time rebalancing
- Partner with operations, IT, and logistics counterparts to resolve service interruptions and align changes with SOPs and service KPIs
- Coordinate cross-training coverage, knowledge article usage, and day-of assignment shifts
- Contribute to continuous improvement by diagnosing recurring errors, updating approved templates or checklists, and verifying impact
Requirements
What you’ll need- Bachelor's degree in business administration, procurement, operations, customer operations, communications, or a related field, or equivalent experience required
- Less than 2 years of experience in account onboarding, procurement, service workflow coordination, or a related field required
- PMP or equivalent certification preferred
- Ability to think strategically and execute efficiently with strong attention to detail
- Ability to balance business acumen with technology savvy
- Ability to structure complex issues and multitask effectively
- Solution-oriented approach with ability to work independently and take initiative
- Strong presentation, verbal communication, and written communication skills
- Strong relationship-building and stakeholder management skills
- High computer literacy and ability to use common business systems effectively
- High accuracy and strong detail orientation
- Applicant must be located in or near Cary, NC or Hyde Park, NY
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities