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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in sales operations and customer support, with a focus on process documentation, analytical problem-solving, and effective communication. Proficient in Salesforce and Excel, with experience in managing customer onboarding and operational activities.
Highest-signal resume keywords
Salesforce ExpertiseAdvanced Excel SkillsAnalytical Problem-SolvingProcess DocumentationCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales OperationsBusiness OperationsProgram CoordinationCustomer SupportData AnalysisAccount AdministrationOnboarding ProcessesReportingProcess EnhancementCompliance Knowledge
Soft Skills
Organizational SkillsAttention to DetailCross-Functional CollaborationRelationship BuildingVerbal Communication
Tools & Technologies
SalesforceExcelSmartsheet
Industry Keywords
PharmaHealthcareLogisticsRegulated EnvironmentsGPOsHealth Licensing
About the role
Key responsibilities & impact- Coordinate day-to-day sales support activities for assigned accounts, programs, and business processes
- Manage work from a shared inbox and Salesforce queue, responding to customer and sales team requests
- Support customer onboarding, audits, reporting requests, account administration, and other operational activities
- Analyze reports and transaction issues, investigate root causes, and route corrective actions to internal teams
- Collaborate with sales, shared services, operations, IT, suppliers, external partners, and customers to resolve account, data, system, enrollment, and compliance issues
- Monitor customer account health and program performance
- Prepare and maintain process documentation, work instructions, reporting outputs, and support materials
- Provide communication and updates to internal stakeholders and customers, including participating in and eventually leading customer calls
- Identify inefficiencies and recommend scalable process enhancements
- Assist with training, knowledge transfer, and ongoing support for internal users on systems, processes, and program requirements
Requirements
What you’ll need- Experience in sales operations, business operations, program coordination, customer support, supply chain support, or a related field
- Strong working knowledge of Salesforce
- Intermediate to advanced Excel skills with the ability to review, interpret, and analyze reports
- Working knowledge of Smartsheet is beneficial
- Strong analytical skills with the ability to identify discrepancies, investigate issues, and support practical business decisions
- Excellent written and verbal communication skills, including confidence in communicating directly with customers and leading calls when needed
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
- Experience supporting administrative processes such as onboarding, audits, reporting, and account maintenance
- Ability to work cross-functionally and build effective relationships with both internal stakeholders and external partners
- Basic understanding of GPOs and health licensing requirements is preferred
- Experience in pharma, healthcare, logistics, or other regulated environments is helpful but not required
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities