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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process design and enterprise change initiatives, with a strong ability to facilitate cross-functional collaboration and influence senior leaders. Proficient in utilizing process modeling tools to create scalable and executable process designs aligned with strategic objectives.
Highest-signal resume keywords
Business Process DesignEnterprise Change InitiativesProcess Modeling ToolsCross-Functional CollaborationFacilitation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process DesignOperating Model TransformationProcess RedesignProcess DocumentationDesign ThinkingProblem-SolvingEnd-to-End Business ProcessesEnterprise Operating ModelsProcess IntelligenceProcess Governance
Soft Skills
Strong Communication SkillsInfluencing Senior LeadersComfort Operating in AmbiguityDriving ClarityCollaboration
Tools & Technologies
CelonisSignavioBlueWorks Live
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Digital TransformationCross-Functional WorkshopsProcess Design StandardsOperational ViabilityChange Management
About the role
Key responsibilities & impact- Define and govern future-state business processes across USPAH’s digital transformation initiatives
- Ensure transformation efforts use simplified, standardized, and scalable ways of working aligned with business strategy and operational realities
- Partner with vendors to align on standard methodology and templates for current-state processes, ensuring end-to-end capture
- Lead end-to-end future-state process design across transformation initiatives
- Partner with business leaders and Program Leads to identify process pain points, inefficiencies, and opportunities for simplification and standardization
- Facilitate cross-functional workshops to define future-state processes, roles, decision points, and handoffs
- Establish and govern process design standards, documentation requirements, and approval mechanisms
- Ensure process designs are executable, operationally viable, and scalable across the enterprise
- Coordinate process design timing with delivery milestones
- Partner with Organizational Change Management, Training, and Communications teams to support understanding and adoption of process changes
- Support testing and readiness activities by ensuring process scenarios and edge cases are accurately represented
- Identify and manage process-related risks, dependencies, and trade-offs, escalating as appropriate
- Establish process documentation, ownership, and governance for post-deployment sustainment
- Capture lessons learned and continuously improve process design approaches across transformation waves
- Perform other duties as assigned
Requirements
What you’ll need- Minimum of 10–12 years of experience in business process design, operating model transformation, or enterprise change initiatives
- Demonstrated experience leading complex, cross-functional process redesign efforts at enterprise scale
- Strong background working with business leaders across multiple functions and operational domains
- Proven experience facilitating workshops and driving alignment in matrixed environments
- Experience with process modeling and intelligence tools, such as Celonis, Signavio, and BlueWorks Live
- Bachelor's degree required
- Deep understanding of end-to-end business processes and enterprise operating models
- Strong facilitation, design thinking, and problem-solving skills
- Ability to translate strategic objectives into practical, executable process designs
- Proven ability to influence senior leaders and navigate competing priorities
- Strong written and verbal communication skills, including process documentation and storytelling
- Comfort operating in ambiguity and driving clarity through structure
- Ability to operate in a dynamic, time-bound 3–5 year transformation environment
- Ability to support extended hours during critical design, testing, and deployment periods
- Travel as required to support workshops, design sessions, and readiness activities
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities